IT Operations Manager - Washington, United States - SAIC

SAIC

Verified Company

Washington, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job ID:

Location:
REMOTE WORK, DC, US

Date Posted:

Category:
Information Technology

Subcategory:
IT Systems Engineer

Schedule:
Full-time

Shift:
Day Job

Travel:
No

Minimum Clearance Required:
None

Clearance Level Must Be Able to Obtain:Secret

Potential for Remote Work:
No

Description

Comprehensive responsibility to support the TCloud program management functions with direct responsibilities in managing the Operations and Maintenance team and day to day TCloud environment support.

This is a Sr. Management role responsible to the Deputy Program manager, for day-to-day operations execution of the Department of Treasury customer's workloads.

Responsibilities:

Manage the Operations and Maintenance Team. This includes cost control, hiring, day to day managements, Subcontractor staffing management and technical knowledge of the operational environment.
Maintain strong technical oversight of the Cloud environments and Cloud Services Lifecycles.
Develop strong relationships with customers to understand their needs, to anticipate obstacles to success, and to advocate internally on their behalf.
Manage team to execute in a quality manner as defined by the Operational SLAs and RTM lines items.
Regularly track projects, Upgrades, migration changes, patching and all other Operational and Maintenance scheduled tasks.
Create data and deliverables to ensure quality and adherence to internal and government standards
Work with recruiters and program personnel for requisitions development, management and interview coordination and skills verification.
Provide a deep knowledge of the environments managed and the Cloud Service Providers (CSP) utilized.
Provide weekly and monthly metrics for reporting to senior management and customers using MS Excel and other tools.
Develop and continuously enhance processes to improve and optimize process efficiency and maximize throughput.
Execute rapid restoration of service where needed and provide both initial and final afteraction reports toward the Continual Improvement Process
Support Task Order creation and process execution
Other duties as assigned.

Qualifications

Required:

Strong Cloud experience with direct experience with multiCSP technologies, cloud Migrations, allocations and knowledge of Cloud Provider and Managed services methodologies
Experience running an Operations and Maintenance organization with critical uptime requirements and multicloud technologies.
Oversee recruitment process including sourcing, vetting, training and placement of staffing
Participate in onboarding and offboarding of O&M team members, coordinating start dates, crossovers, security briefings, departure dates, departure paperwork etc.
Must be able to obtain a Secret clearance
Cloud Certifications (AWS, Azure)

Additional requirements:

14+ Years of jobrelated experience and relevant Bachelor's Degree
Cloud certifications a plus (Oracle, Google)
ITIL Foundations (V3/V4)

Target salary range:
$175,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.