Jobs

    Order Management Specialist - Carlsbad, United States - Masimo

    Masimo
    Masimo Carlsbad, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Order Management Specialist

    The Order Management Specialist will own all aspects of order management for their assigned portfolio of accounts. The ideal candidate will have a support background in Order management or supporting sales similarly.

    This individual will be a liaison between Sales, Finance, Shipping, Warehouse, and Supply Chain to ensure orders are shipped complete and on time.

    You will also be responsible for bringing your expertise to customer care by responding to customer emails, phone calls, or voicemails for returns, shipping status, and order cancelations.

    This position will be based in Masimo Consumer's Carlsbad, CA headquarters.

    Education and Experience:
    • HS Degree required; AS degree preferred
    • 3+ years of experience in a support role cross-functionally partnering with Sales, Accounting, and Logistics.
    • 2+ years of experience working within an ERP such as Oracle, SAP, Microsoft Dynamics, NAV, or JD Edwards.
    • Experience supporting large retail customers in a similar support role
    • Proficient experience in MS Office, especially Excel to include Pivot Tables and V-lookups
    • EDI transactions experience a plus
    • Knowledge of CPFR (Collaborative Planning, Forecasting and Replenishment)
    • Experience in the consumer goods/electronics industry is a plus.
    Job Responsibilities:
    • Works to ensure that orders are processed, released, and allocated/shipped in a timely fashion to meet order fulfillment goals of Masimo Consumer and the customer.
    • Ability to work collaboratively and proactively with a variety of individuals within the department, company and external vendors, and customers alike
    • Ability to work overtime as needed
    • Exercises judgment to attach the allocated product to orders, determine prioritization of picking and staging and modes of transportation that are in the company's best interest, and meet customer-specific Requested Delivery Date requirements.
    • Uses authority to resolve customer issues including but not limited to delivery date delay, return authorizations, shipping discrepancies, and credits.
    • Keeps customers informed of order status, including shipping delays or back-order status.
    • Manages open orders and backorders to ensure accurate reporting.
    • Process Return Requests in accordance with Masimo Consumer's policy and procedure.
    • Routes customer presale and technical questions to the correct team.
    Compensation: The anticipated range for this position is $25.00 to $30.00 per hour. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience.
    Carlsbad, United States
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