- Check-in Specialty Marketing packages.
- Collect deposit and taxes.
- Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
- Qualify guests for presentation.
- Courtesy call guests after check-in.
- Provide customer service to all Specialty Marketing packages.
- Work with confidential information
- Order supplies for the department as needed
- Mail out paperwork as needed.
- Maintain various departmental reports.
- Other duties may be assigned.
- Assist with Check Ins as needed for All Guests checking into resort.
- Provide Customer Service to guests staying on property and answer questions about area.
- Direct guests to proper areas and assist with Tour Desk, Owner Referral and Inhouse Administration as needed.
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Fun, family culture
- Employee Assistance Program (EAP)
- Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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Welcome Center Agent - Kissimmee, United States - Westgate Resorts
Description
Job Description
Job DescriptionCompany DescriptionABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there
About Westgate Vacation Villas & Town Center Resort:
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.
Responsible for providing quality customer service to all Specialty Marketing packages.
DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Why Westgate?
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
