Sales Associate - Naperville, United States - Cedarhurst Living LLC

Cedarhurst Living LLC Naperville, United States

3 weeks ago

Description

**Sales Associate (FT) - Naperville**

**Department:** Marketing **Location:** Woodridge, IL

We have a new and exciting opportunity to serve as a **Sales Associate** If youre looking for a rewarding opportunity and desire to work for a company who truly cares about the people it serves apply now

To Cedarhurst Living, LLC, our residents are family; and as such, we take great pride in providing superior, compassionate health care services and support to residents in our Assisted Living and Memory Care communities. Our approach to Assisted Living and Memory Care is shaped by respect and understanding of the unique lives of our residents. We believe our communities are more than just a place to live, they are a place to call home, and most importantly; a place to thrive

**Position Summary:**

The Sales Associate assists the Sales team to reach budgeted occupancy goals through the coordination of the move-in process for new residents. This person will also be responsible for leading and coordinating moves and transfers of residents within the community as well as assisting the Director of Sales with database management, new lead response and tours. The Sales Associate complies with federal and state laws and Companys policies and procedures while completing all job duties and champions the customer service experience and the Companys mission and values.

**Essential Duties include the following:**

*The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.* *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

Creates resident contracts and coordinates the move in process.

Champions the move-in process and assists with new resident assessments.

Attend and participate in all required trainings, team meetings, town hall meetings, online learning resources, and others as required.

Provide tours to prospects, as needed.

Program pendants & activate key cards as needed.

Participate in site visits.

Maintains all marketing packets, collateral and brochures as needed.

Communicate and interacts with residents, families and team members in a kind, respectful and effective way.

Champion hospitality and delivers excellent customer service to residents, families, visitors, and vendors.

Daily check in with new move ins the first week of residency to assist with orientation and troubleshooting issues/concerns.

Assist with execution of lead generating events as determined by the Marketing team and Director of Sales

Be the point of primary contact coordinating the logistics, paperwork and apartment readiness for all move ins at time of deposit through move in.

Other duties as assigned.

**Qualifications, Education and/or Experience:**

*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.*

High school or GED, Associates or equivalent related experience preferred

Experience in senior living preferred

Experience in sales preferred

Ability to work in a team environment with strong communication and interpersonal skills.

Empathy for the challenges experienced by residents and family members and the problem-solving skill sets to support them.

Ability to work a flexible schedule, including weekends and holidays.

Thoroughness & detail oriented.

Goal- and result-oriented, as well as self-motivated.

Sense of professional curiosity, desire to learn new things, and to find / recommend solutions to problems

Great communication and interpersonal skills required along with the heart and passion to work with older adults while providing the best care possible.

Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.

Must exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all residents, visitors, employees and the overall facility.

***What you need to know when considering a career with Cedarhurst***

Cedarhurst professionals use their expertise and genuine respect for our residents to serve in ways that encourage independence, dignity and individuality. We believe its important to take time to get to get to know the residents youll be serving and to put into practice our company values:

***Passionate*** about what you do and the care you provide.

***Trustworthy*** trust is earned by outstanding service and dedication to our residents.

***Empathetic*** toward the residents we serve; and be there to listen, assist and above all else care.

***Positive*** in your interactions with our residents providing them with a memorable and pleasant experience.

***Respectful*** toward the residents and others, giving them the attention, dignity and independence, they deserve.

***Approachable*** together we are family. Honest care and personalized service cannot be faked.

We seek out team members and leaders who exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all residents, visitors, employees and the overall community. In addition, we seek out team members and leaders who are driven to provide a successful and enriched life experience to the seniors residing within our communities. If you feel you would be the right fit for our organization, we encourage you to apply. Be part of making a true difference in our residents lives

*This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.*

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