Office Manager - Santa Clara, United States - New Life Dental Implant Center

Description

New Life Dental Implant Center is a Full Mouth Rehabilitation clinic using state-of-the-art technology and techniques in modern digital dentistry to deliver life-changing treatment in one location from start to finish.

Our practice requires a team-approach and each member serves a major role in providing the highest quality care to our patients.

We offer "needs based" treatment and uphold the highest level of ethics when prescribing treatment plans.

Our practice is based on a proven system using digital dentistry and superb customer service.

If you like structure in the workplace where goals and objectives are clearly defined, and want to provide passionate life-changing treatments to patients, then this is the perfect role for you.

Our office does not accept insurance, which means our team has more time to properly complete responsibilities without the hassle of spending hours on the phone verifying insurance claims or billing procedures.

The right individual must have excellent communication skills, developing strong relationships with patients. This is a fast-paced and high-growth career opportunity for the right person and a long-term position is offered.


Position Description:


Responsibilities
Management

• Oversee office operations including the clinical team, administrative team, and facilities.
• Ensure proper facilitation of business systems including marketing, sales, fulfillment, and service.
• Oversee scheduling, payroll, and timesheets
• Ensure proper communication and delivery between internal and external laboratories
• Ensure successful scheduling of surgeries with appropriate medical clearances
• Ensure compliance requirements are met to governing board standards and internal protocols
• Facilitate training for new and existing team members as necessary
• Hire team members within the scope of the practice vision and needs
• Execute tasks related to accounts payable and receivable
• Maintain and contribute to company culture
• Marketing and Sales
• Ensure adequate inbound lead flow from the marketing and address issues with appropriate team members as necessary
• Verify timely responses to leads and inbound requests
• Verify sales metrics and KPIs as provided by the administrative team to make recommendations and adjustments for increased production
• Consult with patients as necessary as support to the financial coordinator

Audits

• Frequently audit team performance evaluating the quality of completed tasks
• Diplomatically deliver performance feedback to team members
• Manage performance plans to increase productivity and collections
• Team Performance
• Evaluate team member performance guiding team members to desired output and quality standards
• Diplomatically deliver performance feedback to team members
• Make recommendations and/or decisions to reposition team members, crosstrain, and/or terminate based on company protocols and processes
• Conduct meetings to deliver updates and organize team efforts in support of a common goal
• Delegate tasks and projects to appropriate team members

Hiring

• Conduct interviews to screen new potential team members
• Onboard team members verifying proper documentation and processes
• Financials
• Evaluate practice collections and ensure funds are handled in appropriate timelines.
• Review KPIs and collections raising concerns or questions as necessary

Qualifications

• Strong math skills to crunch numbers and keep track of your region's profit
• Ability to motivate others on a team and help them succeed
• Multitasking skills and the ability to tend to multiple problems at a time
• At least three years experience delegating tasks to a team
• Problemsolving skills, especially in situations of high stress
• Strong knowledge of company policy, goals and standards
• Organizational skills to manage large amounts of information
• Ability to generate a variety of reports and presentations displaying regional performance
• Strong customer service skills in the areas of handling disputes and treating customers with care
• Minimum 2 Years of Management Experience
• Negotiation Skills
• Presentation Skills
• Data Driven Decision Making
• Confidence
• Attention to Detail
• High School or GED Equivalent

Preferred Qualifications

• Spanish
• Dental Implant and Surgery Knowledge

Regular Location
Santa Clara, CA

Potentially, current and/or future locations owned and operated by New Life Dental Implant Specialists, LLC


Training Expectations

Schedule
Full-Time


Compensation
$70K+ Annual Salary + Bonus


Benefits

• Medical
• Dental
• Vision
• Paid Time Off

Pay:
$70, $130,000.00 per year


Benefits:

• 401(k)
• Dental

insurance

• Health insurance
• Paid time off
• Vision

insurance


Schedule:

• 10 hour shift

Experience:

• Management: 2 years (required)

Ability to Relocate:

• Santa Clara, CA: Relocate before starting work (required)

Work Location:
In person