Client Relations Manager-egg Donation and Surrogacy - Irvine, United States - GSHC Surrogacy Agency

Description

Intended Parent Client Relations Coordinator

GSHC Surrogacy & Egg Donation is a leading third-party reproduction and fertility agency dedicated to helping individuals and couples around the world build their families through assisted reproductive technologies.

We are committed to providing the highest level of care and support throughout the journey, ensuring a positive and rewarding experience for all parties involved.

We are seeking a highly motivated and personable Client Relations Manager to join our team in Irvine, CA.

As a Client Relations Manager, you will be the primary point of contact for our clients, guiding them through the egg donation and surrogacy process, answering their inquiries, and providing unwavering support during their journey.

You will be responsible for ensuring clear communication, maintaining excellent client relationships, and ensuring a seamless experience for both clients and donors/surrogates.

Location:
Irvine, CA


Compensation:
Based on experience


Position Overview:


Bilingual Mandarin and English a Plus
Real Estate Agents Preferred

As an Intended Parent Client Relations manager, you will play a crucial role in supporting our clients throughout their egg donation & surrogacy journeys.

Your primary responsibility will be to provide exceptional customer service and act as a liaison between our clients and the case management teams.

This role requires strong communication skills to ensure that all parts of the journey are moving smoothly.


Responsibilities:

• Act as the main liaison between the agency and the clients (intended parents) throughout the process.
• Educate clients on the egg donation and surrogacy process and address any questions or concerns they may have.
• Coordinate and schedule client consultations, virtual or inperson meetings between clients and surrogates/donors, and internal meetings with the agency team.
• Maintain accurate and uptodate client records and documentation.
• Collaborate with the agency's intake, financial, and case management teams to ensure a smooth and efficient process.
• Prepare documentation related to the egg donation and/or surrogacy process including fee sheets, fee schedules, and financial estimates with assistance from the finance department.
• Provide emotional support and guidance to clients during the various stages of their journey.
• Identify opportunities for improving client satisfaction and engagement.

Requirements:

• Proven experience in a clientfacing role, ideally in the fertility or healthcare industry.
• Excellent written and verbal communication skills, with a strong ability to convey information clearly and empathetically.
• Familiarity with Microsoft 365 and Google Workspace for efficient communication and documentation.
• Exceptional organizational skills and attention to detail.
• Ability to work in a fastpaced environment, multitask, and manage time effectively.
• An empathetic and compassionate approach in dealing with clients and sensitive matters.
• Bachelor's degree in a related field is preferred but not mandatory.
• Knowledge of fertility and assisted reproduction (egg donation and surrogacy processes) is a huge plus.

Commissions


Pay:
$44, $53,000.00 per year


Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Ability to Relocate:

• Irvine, CA 92618: Relocate before starting work (required)

Work Location:
In person