Lead Cashier Host Steakhouse - Rancho Mirage, United States - Agua Caliente Casino • Resort • Spa
Description
Job Description Summary
Performs hosting duties as required. Be the leader in adherence to Forbes standards in regard to reservations and hosting.
Required Education and/or Experience
- High School Diploma/GED
- Previous dining room host experience preferred
- Open Table experience preferred but not necessary
- Must be able to obtain aRiverside County Health Department card within one week of employment.
Essential Duties and Responsibilities (other duties may be assigned)
- Insure that Forbes standards are exhibited in all guest interactions.
- Insures that daily side workand opening/closing duties are completed by the host staff.
- Assist the management team in training the host/hostess staff on Forbes Standards and daily operation of the host stand.
- Reservation confirmations on a daily basis.
- Seat guests in a prompt, friendly and efficient manner while ensuring equal distribution of guests among servers.
- Seat guest to optimize the use of the dining room to increase revenue.
- Answer phones and directs calls appropriately.
- Handle initial complaints and inform manager on duty.
- Remain uptodate on food and beverage offerings and hours of operation for all F&B outlets.
- Remain uptodate on all ongoing casino promotions.
- Maintain and communicate ongoing casino promotions to all Steakhouse TM's
- Provide excellent guest service to both guests and internal clients.
- Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
Supervisory Responsibilities
None
Access to Sensitive Areas and Information
As per the ACGC Access Matrix
Signatory Ability
None
- Qualifications
Working Conditions/Physical Demands
The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs.
on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to:
a computer keyboard, calculator, general office equipment and multi-line telephone.
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