Knowledge and Learning Manager - Washington, United States - Grantmakers for Effective Organizations (GEO)

Description

About GEO

Position Overview

The Knowledge and Learning Manager is part of the operations team and plays a vital role in ensuring GEO staff have the knowledge and information they need to maximize effectiveness.

They are responsible for strengthening the availability, accuracy and usability of data and information so that GEO staff can make informed decisions that advance our mission.

They champion knowledge-sharing practices and create the conditions for knowledge to flow across individuals and departments.

They maintain attention to detail in daily operations, providing on-time support and guidance to colleagues on software operating procedures, and holds a birds-eye view to ensure software systems are meeting organizational needs.

The knowledge and learning manager identifies key questions and needs across the organization and collaboratively works to develop solutions.

This position reports to the Director of Learning and works collaboratively across the organization to ensure effective knowledge management and overall strategic learning.

This role includes 5% travel for conference participation or other field engagements.


Classification

When working in this role you will:

• Work with a colleague on the membership team to pull a Salesforce report to help drive an outreach campaign
• Troubleshoot a Salesforce error experienced by a colleague and research possible solutions
• Give a presentation showing our impact and engagement trends over the last year to help inform future decisionmaking
• Help plan an upcoming call for the Strategic Learners Network peer community, to help grantmakers incorporate more participatory approaches in their evaluations
• Partner with an IT consultant to make upgrades to our file storage system so documents are easier to find
• Pull a report and create a summary of how a member organization has engaged with us over the last 3 years
• Plan a training on how to use a project management software for an upcoming staff meeting

Minimum Qualifications

• A minimum of 5 years of relevant work experience in managing databases, project management software, and other software; or a combination of training, education and experience that demonstrates the ability to perform the duties for this position. 8 years of direct relevant experience preferred.
• Demonstrated ability to creatively and efficiently solve problems that address the root causes of issues or concerns raised by colleagues.
• Practices curiosity and a learning mindset excitement about exploring and trying new things.
• Experience with change management and leading change processes within organizations.
• Communitycentered collaboration working closely with peers to understand and implement meaningful changes.
• Knowledge of nonprofits and institutional philanthropy.
• Proficiency in Microsoft Office suite, Salesforce, Asana
• Proven experience conducting unbiased evaluation, learning and data analysis and presenting findings in a way that is objective, clear and helpful to a diverse audience seeking to create equitycentered social change.
• Strong written and interpersonal communication skills with a commitment and focus on relationship building.
• Ability to build and strengthen relationships across teams and with a broad group of stakeholders.
• High degree of personal integrity, ethics and demonstrated respect and sensitivity forcultural differences and willingness to live into GEO's values and ways of being.
• Passion for GEO's mission and vision to transform philanthropic culture and practice.

How to Apply

• Why are you a good fit for this position?
• How does a knowledge and learning manager strengthen organizational effectiveness?
• What appeals to you about working at GEO?

Compensation and Benefits

GEO's generous benefits package includes: 100 percent employer paid health/dental/vision insurance; three weeks of vacation; office closure for federal holidays as well as a one-week summer break, summer Fridays and the last two weeks of the year; twelve sick days, two personal days, one volunteer day; a seven percent employer retirement contribution; sabbaticals every three years of service; wellness benefits; telecommunications reimbursement; transportation benefits; a commitment to professional development and growth including annual funding for professional development; along with a Metro accessible office location in downtown D.C.

Location:
DC-area strongly preferred.


Reasonable Accommodations

• Grantmakers for Effective Organizations is an equal opportunity employer. GEO is committed to_ _equal employment opportunities in recruitment, hiring, promotion, training, compensation and_ _disciplinary action with regard to the terms and conditions of employment. GEO does not_ _discriminate on the basis of race, religion, national origin, color, age, sex, disability, veteran status,_ _sexual orientation, gender identity, marital status, personal appearance, family responsib