Assistant Store Manager - Oak Forest, United States - DuPage Habitat for Humanity

DuPage Habitat for Humanity
DuPage Habitat for Humanity
Verified Company
Oak Forest, United States

2 weeks ago

Mark Lane

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Mark Lane

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Description

Summary Job Description:


The ReStore Branch Assistant Manager will work under the direction of DuPage Habitat for Humanity's ReStore Branch Operations Manager to assist in managing retail operations from one of the three locations operated by the affiliate's retail division.

This position is responsible for assisting in all store operations and will help to manage a staff of 6-12. They work with the procurement and deconstruction teams to receive and process donations for sale.


CORE RESPONSIBILITIES:


- Customer service/Volunteer resource.


Job will include answering questions, providing supervision of staff, volunteers, and customers, assisting with merchandise, clarifying policies, resolving disputes, answering phone, greeting customers.


2- Manager on Duty


Develop a sufficient knowledge of merchandise and store procedures to serve as Manager-On-Duty (primary "go to" person for volunteers and customers).

Assign qualified staff to Manager-On-Duty Shifts and coach them on performance.


- Sales Floor Management
Assist staff and volunteers to prepare appropriate space for incoming items.
Facilitate the logical and attractive display of merchandise.
Utilize incoming donations and merchandise to meet assigned sales goals.


- Team Leadership
Work with Store Manager to hire, train and retail quality employees. Coach performance to focus on leadership development and customer service.

Motivate team of staff and volunteers to meet current organizational goals while providing a fun and dynamic place to work.


- Volunteer assistance
Add jobs to daily list.
Supervise and facilitate utilization of volunteers.
Help volunteers sign up for work, check-in/out on computer if necessary.


6- Back Room Management*Responsible for seeing that all items are priced and organized.
Assist in pickups and acceptance of donations.
Coordinates customers in movement of merchandise for inspection and/or purchase.

Manage incoming donations so that clean, priced merchandise flows from the back room to the show room in an efficient & quick manner.


- Office assistance
Make in-store promotional signs, price tags, etc. as needed.
Provide information for the monthly newsletter, website and other publications.

Work with cash registers and handle daily sales and deposit reporting.


- Safety
Organize daily safety meetings with all staff and volunteers.

Ensure that all policies are followed as outlined in safety manual and update the manual as needed for changes in policy, law, or circumstances.

Identify safety hazards and eliminate them or bring them to the attention to someone who can mitigate them.


KNOWLEDGE, SKILLS, ABILITIES:


  • Enthusiasm, teamwork focused, and strong customer service skills
  • Excellent written and verbal communication skills, including public speaking
  • Effective leadership and team building skills
  • Strong organizational skills and attention to detail
  • Selfmotivated, able to work independently with mínimal supervision
  • Possess tact, diplomacy and flexibility
  • Supervisory skills
  • Project management skills with an ability to multitask
  • Experience with federally funded programs preferred, but not required

EDUCATION, EXPERIENCE:


  • BA/BS Degree or equivalent experience preferred
  • 3 years' experience in the field of retail management & customer service
  • 12 years staff supervisory experience
  • Personal volunteer experience and commitment to volunteerism in community service

Job Qualifications
Dedication to the philosophy and passion for the ministry of Habitat. Familiarity with Habitat's affiliate program and/or ReStore is preferred. Available for a work week of Tuesday through Saturdays. Strong supervisory (for staff and several volunteers) and interpersonal skills and experience required. A background in construction and building materials helpful.

Must possess the ability to accomplish simultaneous tasks; self-motivation; the ability to adapt to a changing environment; the personality to work well with volunteers; good cheer; vision; creativity; and sense of humor.

Physical stamina desirable for some lifting. Must possess driver's license and be able to operate a box truck. Bilingual Spanish-speaker preferred.


PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:
This position is split between tasks performed at a desk in the office and retail floor presence.

Driving a 20 foot box truck, operating a fork lift and the ability to move and handle furniture and fixtures which will require lifting up to 50 lbs is necessary.

The position may involve occasional outside meetings and presentation, and having a reliable personal vehicle for transportation and a valid driver's license is required.

The position is classified full-time, exempt with full benefits. Anticipated work schedule is Tuesday through Saturday, with no fewer than 40 hours per week expected. Occasional special projects may require spending additional time on nights a
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