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Material Handler Ii
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Casino Operations Assistant Shift Manager - Aurora, United States - PENN Entertainment
Description
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more
WE LOVE OUR WORK.
The casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.
ESSENTIAL RESPONSIBILITIES
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
Ensures customer service standards are followed by all team members and addresses issues as they arise
Provides oversight for the gaming floor on their assigned shift
Effectively handles customer concerns and requests
Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
Verifies table inventories and effectively manages table limits
Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
Assists with the overall integrity of daily Table Games and/or Slot operations
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS
Must be at least 21 years of age
Bachelor's degree (. / from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
Must have thorough knowledge of all Table Games and Table Games/or Slots operations
Excellent skills in both written and oral communication
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
STAY IN THE GAME. FOLLOW US.
