- Answering and managing all CES customer calls/issues for assigned region. This includes triaging, troubleshooting, prioritizing, scheduling, and dispatching technicians to all emergency (unplanned) maintenance activity in the region.
- Assist technicians in organizing all planned maintenance in region, maximizing available labor for the optimization of CES key performance indicators.
- Support of the CES Construction team by balancing resources to support new installs and projects while maintaining core maintenance activities.
- Oversee and coordinate the removal of Messer-owned assets following lost business opportunities.
- Monitor telemetry and PM work orders for assigned region and meeting all service level agreements through proper allocation of resources.
- Supervising the site survey process for both Messer installs and customer-owned locations from start to finish. This includes documentation management, technical review of survey, and coordinated response to identified deficiencies.
- Managing and coordinating appropriate responses to hospital service concerns in accordance with Messer, FDA, and Joint Commission standards.
- Coordinate technician availability for EMOC implementation, safety upgrades, and risk mitigation initiatives.
- Mapping all regional customers and assigning technicians to all active accounts in region
- Collaborating with Transport teams to address all driver write-up repairs for the region.
- Scheduling of all "first fills" of tanks in region and ensuring a smooth turnover of the system to the customer.
- Provide technical assistance to internal and external customers as requested.
- Adherence to all safety policies and processes that pertain to CES activities.
- Ensure billing of work orders where required and provide quotes as requested.
- Maintain accurate customer, emergency, and telemetry information within SAP system.
- Assist the National CES Central Support Manager with various CES initiatives and projects where required.
- High School diploma
- Minimum 2 years work experience required
- 2 years industry experience preferred
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CES Regional Coordinator - Bethlehem, United States - Messer Americas
Description
Job SummaryA CES Regional Coordinator plays an active role supporting the business by managing any service interaction with the customer regarding the safe operation of the installed equipment on site. A Coordinator acts as the central conduit between Messer's field service technicians and Messer's Operations Center, Sales Teams, Transport teams and customers. Coordinators manage the incoming service calls to appropriately triage service issues, develop a response, and prioritize technician workload against previously scheduled service activities such as installs, removals, and maintenance.
Why Messer?
Messer is the world's largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.
The true strength of Messer is our people-at every level and in every role.
Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.
Messer stands apart because we put what matters first, and you matter.
Principal Responsiblities
Messer's safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another.
We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization - the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.
If you need assistance with the application or would like to request accommodation, call
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
