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    Project & Client Service Specialist - Anoka, MN, United States - Connexus Energy

    Connexus Energy
    Connexus Energy Anoka, MN, United States

    4 weeks ago

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    Description

    Connexus Energy is seeking a detail orientated, customer service specialist with strong communication skills to serve as the primary point of contact for our design and engineering customers, including electricians, developers, builders, consultants, government entities, and internal Connexus design and engineering staff.

    In this role, you will be responsible for managing commercial new services, service changes, plats, and lighting project requests. Your primary objective will be to coordinate work, resolve issues, manage expectations, and ultimately enhance member and customer relations.

    This position requires a Monday - Friday schedule with flexibility of a hybrid work environment, working from home up to a few days a week.

    Based in Ramsey, Connexus Energy is Minnesota's largest electric cooperative, providing electricity, renewable energy alternatives and related services to 145,000+ residential and commercial members just north of the Twin Cities.

    We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development.

    Our talented and friendly staff focuses on achieving our mission of powering our members and communities towards a smarter energy future with a passionate focus on affordability, innovation, safety and grid reliability.

    Ensure the accurate and timely processing of commercial applications for new electrical services, changes and plat developments to meet construction timelines effectively.

    Serve as the first point of contact for new members, explaining the construction process, assisting with determining service size, providing rate information, informing members of responsibilities, and processing contracts as needed.

    Facilitate the billing process for aid-to-construction charges by:
    Calculating and billing overtime charges on transformer upgrades, when applicable.
    Support the Business Process Specialist in handling project cost reversals.
    Coordinate transformer upgrades, disconnects and reconnects with the member and scheduling.

    Manage all lighting requests, including plat developments, residential and commercial properties, and government agency requests to ensure accurate data and billing is recorded.

    Oversee foreign attachment data by processing requests, creating work orders, and maintaining accurate permit records.
    Process internal customers' work order requests for hazardous conditions, rejected poles, line inspections, and foreign attachment violations.
    Five years customer service experience
    Two years of experience related to electricity and/or electrical construction or related experience
    Knowledge of Word, Excel and work order software
    Knowledge of basic electricity and 3-phase voltages, transformers, wire size and energy usage
    road, building, utility)

    Connexus Energy offers all employees a competitive base wage, an annual incentive, and an attractive benefits package including medical, dental, life, company provided disability insurance, generous company contribution and match to 401(k), tuition reimbursement and more.

    Minorities, Women, Veterans, Disabilities

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status .



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