- Performs diagnostic evaluations and analyzes customer complaints in order to resolve any industrial control system equipment performance issues.
- Diagnose necessary logic corrections and implement solutions.
- Provide estimates for repair to bring equipment back into good working order under the direction of the Product Support Manager.
- Identify when there are missing configurations to ensure the customers products are working properly.
- Troubleshoots and directs Service team personnel as well as customers in testing control systems and equipment and determines methods, procedures, and conditions for testing products.
- Plans and prioritizes weekly workload and travel schedule.
- Communicates with customers regarding equipment performance issues associated with new or used control systems.
- Advises upper management on product development issues arising from product problems identified through technical support calls with customers or on-site visits.
- May adjust functional part of devices and control instruments.
- May repair, rebuild or replace defective parts.
- May inspect and troubleshoot electrical or electronic systems.
- Aids with startup and commissioning of Industrial Control Systems.
- Assists customers over the phone with technical problems and work with the Service Departments to bring equipment back into good working condition in a timely manner.
- Advises department manager and/or technical writer(s) on user documentation when necessary.
- Handles customer problems that appear to arise from the use of the product when required.
- Assists in final testing of new products when required.
- Wears personal protective equipment as required by company, customer and/or state DOT's.
- Associate degree in related field required and/or equivalent experience and knowledge.4 - year college degree preferred.
- Experience with Asphalt controls systems.
- Asphalt Controls Service Technician experience preferred.
- Must be able to read and interpret engineering drawings and schematics, particularly, as it relates to controls systems and automation.
- Must be able to read and interpret coding.
- Knowledge of products, applications, troubleshooting, repair and/or maintenance of Industrial Control Systems.
- Ability to work satisfactorily as a team member and work with all levels of employees.
- Strong interpersonal skills and communication skills (both verbal and written) required.
- Excellent customer-relations skills.
- Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned.
-
IT Support Analyst Intern
2 weeks ago
Colas Hamilton, United StatesSubsidiary: Barrett Industries · Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York, was founded in 1854. Our family of companies serves everyone from small contractors to government agencies and Fortune ...
-
Product Support Analyst
2 weeks ago
ASTEC Chattanooga, United StatesJob Title Product Support Analyst Job ID Work From Home Yes Location Chattanooga, TN 37421 Other Location Description BUILT TO CONNECT · At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers, and ...
-
Desk Support Analyst
3 weeks ago
Capleo Global Solutions Pvt Ltd Chattanooga, United StatesJob Title : Desk Support Analyst · Location : Chattanooga, TN 37421 · Duration: 12+ Months Contract (with a possible extension) · Job Description · In Office Position Monday thru Friday · Must be able to lift at least 50 pounds. · Must be able to walk at least 1 Miles daily ...
-
Analyst, Production Support
3 weeks ago
Jones Lang LaSalle IP, Inc. Chattanooga, United StatesJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
-
IT Support Analyst Intern
2 weeks ago
Colas Hamilton, United StatesSubsidiary: Barrett Industries · Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York, was founded in 1854. Our family of companies serves everyone from small contractors to government agencies and Fortune ...
-
Epic Clinical Systems Support Analyst
2 weeks ago
Hamilton Health Care System Dalton, United StatesJOB SUMMARY · The Clinical Systems Support Analyst's role is to act as a liaison between clinical staff, operational leaders, and clinical Epic Analysts in a relentless pursuit of patient safety, operational efficiency, complete revenue capture, stakeholder satisfaction, and achi ...
-
Pricing Analyst
1 week ago
Charger Logistics Inc. Chattanooga, United States PermanentCharger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. ...
-
Spot Bid Analyst
1 week ago
Charger Logistics Inc Chattanooga, Tennessee, United States PermanentCharger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo. ...
-
Project Cost Analyst
2 weeks ago
Exelon Hamilton, United StatesJob Description - Project Cost Analyst Job DescriptionProject Cost Analyst · - · ( · 253352 · )DescriptionWe're powering a cleaner, brighter future. · Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and chang ...
-
Education Preparation Program Research Associate
4 weeks ago
The University of Tennessee at Chattanooga Chattanooga, United States Full timeEducation Preparation Program Research Associate (Assessment Coordinator), School of Education Z5 Description Education Preparation Program Research Associate (Assessment Coordinator) (Data Analytics Analyst 1 – MR09) · School of Education · University of Tennessee at Chatta ...
-
Production Planner
2 weeks ago
Yanfeng Automotive Interiors (YFAI) Chattanooga, United States Full timeCheck compliance with production programs in volume and mix to meet required customer demand. · * Establish a schedule for each client ensuring that the finished product is in the warehouse of shipments. · * Comply with the inventory goal KPI's, regular freight and Premium freigh ...
-
System Analyst EHS
2 weeks ago
ADM Chattanooga, United StatesSummary: · System/Process Analyst - EHS, will analyze business processes and work closely with the Solution Leader(s), and other System Analysts and Tech team , as well as business and/or process owners to develop, document and deliver process and system solutions which enable A ...
-
Data Specialist
2 weeks ago
Chattanooga State Community College Chattanooga, United States Staff Full timeWe have an opening for a Data Specialist - Strengthening Institutional Program (SIP) at our Chattanooga State campus · Our Purpose - We support and empower everyone in our community to learn without limits. · Our Values: · We cultivate an inclusive environment. · We care about t ...
-
Board Certified Behavior Analyst
3 weeks ago
Key Autism Services Chattanooga, United StatesFull Time In-Home Opportunities in Chattanooga, TN (25 billables/wk). · $70,000-$80,000 plus uncapped bonus potential · BCBA Full-Time Offers: · Competitive salary, commensurate with experience and education · Excellent Health insurance, flexible Dental, and Vision plans. Life a ...
-
Board Certified Behavior Analyst
2 weeks ago
Key Autism Services Chattanooga, United StatesFull Time In-Home Opportunities in Chattanooga, TN (25 billables/wk). · $70,000-$80,000 plus uncapped bonus potential · BCBA Full-Time Offers: · Competitive salary, commensurate with experience and education · Performance Incentives (Quarterly bonus potential that is designed to ...
-
Application Analyst III
4 weeks ago
Erlanger Health System Chattanooga, United States Full time· Reporting to Inpatient Clinical or Ambulatory Manager, this individual will provide application system support and be responsible for collaborating independently with systems business/clinical management and serve as technical resources to identify, analyze, prioritize and res ...
-
Warranty Director
1 week ago
ASTEC Chattanooga, United StatesBUILT TO CONNECT · At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills ...
-
QC Lead Analyst
6 days ago
9627 Corixa Corporation Hamilton, United States Full timeThe QC Lead Analyst will coordinate routine QC laboratory activities to support the manufacture and release of products and incoming materials. Understand test equipment and scientific principles of methods within the scope of their responsibility. This role will provide YOU the ...
-
Prospect Research Analyst
2 days ago
InsideHigherEd Hamilton, United States Administrative Jobs ,Job Category:Professional/Administrative · Position Title:Prospect Research Analyst (Remote Possibility) · Full Time/Part Time:Full Time · Division:Office of Advancement · Department:Prospect Management and Research · Hiring Wage/Salary Range:$56,000 - $60,000 / annually · Determ ...
-
End User Support Analyst
3 weeks ago
Tarkett Dalton, United StatesTarkett has a great opportunity for an End User Support Analyst in Dalton, GA. · This role is responsible to deliver IT Services for the Tarkett locations and users in his or her territory according to procedures defined by the IT Service Desk Manager and the directions and guid ...
Product Support Analyst - Chattanooga, United States - Astec Industries
Description
BUILT TO CONNECT
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers, and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.
We're looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
LOCATION: Remote work with travel
ABOUT THE POSITION
Provides information and troubleshooting assistance regarding Industrial Automation and Control systems for both new and used equipment. Provide assistance via the phone, remote access and/or job site visits and promotes Astec Digital products by performing the following duties personally:
Deliverables & Responsibilities
&v=024){kind=logo}
