- Performs diagnostic evaluations and analyzes customer complaints in order to resolve any industrial control system equipment performance issues.
- Diagnose necessary logic corrections and implement solutions.
- Provide estimates for repair to bring equipment back into good working order under the direction of the Product Support Manager.
- Identify when there are missing configurations to ensure the customers products are working properly.
- Troubleshoots and directs Service team personnel as well as customers in testing control systems and equipment and determines methods, procedures, and conditions for testing products.
- Plans and prioritizes weekly workload and travel schedule.
- Communicates with customers regarding equipment performance issues associated with new or used control systems.
- Advises upper management on product development issues arising from product problems identified through technical support calls with customers or on-site visits.
- May adjust functional part of devices and control instruments.
- May repair, rebuild or replace defective parts.
- May inspect and troubleshoot electrical or electronic systems.
- Aids with startup and commissioning of Industrial Control Systems.
- Assists customers over the phone with technical problems and work with the Service Departments to bring equipment back into good working condition in a timely manner.
- Advises department manager and/or technical writer(s) on user documentation when necessary.
- Handles customer problems that appear to arise from the use of the product when required.
- Assists in final testing of new products when required.
- Wears personal protective equipment as required by company, customer and/or state DOT's. To be successful in this role, your experience and competencies are:
- Associate degree in related field required and/or equivalent experience and knowledge.4 – year college degree preferred.
- Experience with Asphalt controls systems.
- Asphalt Controls Service Technician experience preferred.
- Must be able to read and interpret engineering drawings and schematics, particularly, as it relates to controls systems and automation.
- Must be able to read and interpret coding.
- Knowledge of products, applications, troubleshooting, repair and/or maintenance of Industrial Control Systems.
- Ability to work satisfactorily as a team member and work with all levels of employees.
- Strong interpersonal skills and communication skills (both verbal and written) required.
- Excellent customer-relations skills.
- Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned.
-
Analyst, Production Support
2 weeks ago
Jones Lang LaSalle IP, Inc. Chattanooga, United StatesJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
-
Desk Support Analyst
1 week ago
Capleo Global Solutions Pvt Ltd Chattanooga, United StatesJob Title : Desk Support Analyst · Location : Chattanooga, TN 37421 · Duration: 12+ Months Contract (with a possible extension) · Job Description · In Office Position Monday thru Friday · Must be able to lift at least 50 pounds. · Must be able to walk at least 1 Miles daily ...
-
Product Support Analyst
2 weeks ago
Astec Industries Chattanooga, United States· BUILT TO CONNECT · At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers, and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in s ...
-
IT Support Analyst Intern
1 week ago
Colas Hamilton, United StatesSubsidiary: Barrett Industries · Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York, was founded in 1854. Our family of companies serves everyone from small contractors to government agencies and Fortune ...
-
IT Support Analyst Intern
1 week ago
Colas Hamilton, United StatesSubsidiary: Barrett Industries · Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York, was founded in 1854. Our family of companies serves everyone from small contractors to government agencies and Fortune ...
-
End User Support Analyst
2 weeks ago
Tarkett Dalton, United StatesTarkett has a great opportunity for an End User Support Analyst in Dalton, GA. · This role is responsible to deliver IT Services for the Tarkett locations and users in his or her territory according to procedures defined by the IT Service Desk Manager and the directions and guid ...
-
Epic Clinical Systems Support Analyst
1 week ago
Hamilton Health Care System Dalton, United StatesJOB SUMMARY · The Clinical Systems Support Analyst's role is to act as a liaison between clinical staff, operational leaders, and clinical Epic Analysts in a relentless pursuit of patient safety, operational efficiency, complete revenue capture, stakeholder satisfaction, and achi ...
-
Travel Physical Therapist
1 week ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel Physical Therapist for a travel job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: ...
-
Travel Nurse RN
3 days ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: Med Surg / Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · J ...
-
Travel Nurse RN
3 days ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · Supp ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · Supp ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN Case Management for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: Case Management · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Descrip ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · Supple ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: Rehabilitation · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Descripti ...
-
Cigna Corporation Chattanooga, United StatesThis role is responsible for supporting Cigna Medicare Advantages Risk Adjustment & Stars program for assigned populations in an operational market. The role will be accountable for assigned provider groups reaching risk adjustment and stars related Senior Analyst, Healthcare, Ed ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN MICU - Medical Intensive Care Unit for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: MICU - Medical Intensive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chattanooga, TN, United States Part timeSupplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · As one ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: PCU - Progressive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Ty ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: Psychiatric · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · ...
-
Travel Nurse RN
1 week ago
Supplemental Health Care Chattanooga, TN, United StatesSupplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Chattanooga, Tennessee. · Job Description & Requirements · Specialty: ED - Emergency Department · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: ...
Product Support Analyst - Chattanooga, United States - ASTEC
Description
Job Title Product Support Analyst Job ID Work From Home Yes Location Chattanooga, TN 37421 Other Location Description BUILT TO CONNECTAt Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers, and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.
We're looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
LOCATION: Remote work with travel
ABOUT THE POSITION
Provides information and troubleshooting assistance regarding Industrial Automation and Control systems for both new and used equipment. Provide assistance via the phone, remote access and/or job site visits and promotes Astec Digital products by performing the following duties personally:
Deliverables & Responsibilities
