- Maintain system configurations; update approved configuration changes in non-production environments.
- Develop, test, and implement new requested integrations between Symplr and 3 rd party systems.
- Support and monitor the health of existing integrations and APIs
- Support configuration and monitoring of physical timeclock devices
- Monitor ServiceNow assignment group for incidents and requests. Resolve issues and respond to new requests per standard SLAs.
- Manage security administration for the application, including creation and maintenance of user profiles, permissions, roles
- Perform regular security review to identify separated employees, audit segregation of duties and system access to ensure access are appropriate based on Job responsibilities.
- Document standard operating procedures, including detailed step-by-step instructions.
- Provide training to additional personnel as needed.
- Validate ServiceNow Ticket Migration Readiness to ensure that every Enhancement/Change Ticket that is approved to go into production conforms to the release control procedure.
- If applicable, ensure that systems are up to date with the latest security patches. Develop and implement a patch management process to address vulnerabilities promptly.
- Update ServiceNow Ticket Migration Status.
- Issue On and Off Cycle Release Notes to stakeholders
- Attend Change Advisory Board meetings and inform other teams on change tickets that could potentially impact other applications.
- Experience with implementing Symplr, focusing on Timekeeping and Scheduling modules.
- Hands-on experience with configuring and integrating Symplr application
- 5+ years of experience in administering and providing technical support for Symplr/API Healthcare timekeeping and scheduling.
- Hands-on experience with development, troubleshooting, and maintenance of integrations between Symplr and external systems.
- Analytical and problem-solving skills to identify and address security vulnerabilities and incidents effectively.
- Knowledge of security technologies and tools used in access control, monitoring, and incident response.
- Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Self-motivated and ability to work independently and as part of a team.
- Experience working in a healthcare environment (preferred, not required)
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API Healthcare System Administrator - Texas City, United States - eTeam
Description
This position is also responsible for coordinating any software release efforts from the non-production into the production environment. Noted that all environments are hosted by the software vendor.
