- Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting tickets, bug reports and errors.
- Provide immediate, direct customer support and troubleshooting help to end users through email, telephone, and personal communication.
- Manage, deploy, and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
- Perform daily system monitoring and backup procedures to ensure data security, availability, and integrity of required resources, and proper recording of application logs and reviews.
- Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
- Collaborate with various managers and other IT personnel to improve existing processes, increase automation, and meet product development goals.
- Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
- Participate in required compliance activities as needed, including data log collection, statistical analysis, and proper reporting standards.
- US Citizenship
- Bachelors in computer science or related field plus experience in system administration
- Expert-level proficiency in a minimum of two unique operating systems
- Strong skills in minimum one scripting language.
- Ability to work independently and collaborate with peers as needed.
- Extensive knowledge and application of CMMI requirements
- Experience with cloud hosted systems and platforms
- Strong oral and written communications skills
- Ability to receive and maintain US government Clearance.
- Problem Solving/Analysis.
- Technical Capacity.
- Communication Proficiency.
- Time Management.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines." And move the largely sedentary role to the physical requirements section.
- This is largely a sedentary role; however, limited physical activity is required.
- The ability to carry a laptop and the ability to occasionally lift office products and supplies, up to 10 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Systems Administrator - Webster, United States - GHG Corporation
Description
SYSTEMS ADMINISTRATORJob opportunity is contingent upon award of the contract to GHG
Start Date: TBD (Early 2024)
Job purpose
The System Administrator position performs critical IT activities in support of NASA's Near Space Network program. This position is responsible for the administration, maintenance and troubleshooting of all servers, network operating systems, backup systems, directory services, virtual clusters and production database servers. This position ensures that all systems meet the program standards for the production environments. The System Administrator will operate as a member of a highly motivated IT team that support highly complex LAN/WAN (Local Area Network and Wide Area Network) projects involving the design, analysis, maintenance and implementation of LAN/WAN equipment and networks.
NASA's Near Space Network fulfills the essential needs of user missions, empowering them with mission-critical communications and navigation services and enabling the transmission of science and exploration data to and from space. As a single point of service for missions in the near-space region - out to two million kilometers away - the network connects users with either government or commercial service providers.
Duties and responsibilities
Required:
This is a full time position. No travel expected for this position.
GHG's valued asset is our diverse group of employees. We strive for excellence in execution and welcome the opportunity to learn more about your skills and expertise. Apply today
We are an Equal Employment Opportunity employer as defined by the EEOC.
