Assistant Hotel Manager - Palm Springs, United States - Yara Hotel

Description

This is for a special someone that can be a partner to our hotel managers and make sure that our property and guests are well looked after.

This is a hybrid role - you will be doing a multitude of tasks including: running through daily operations, serving guests drinks, answering phones, taking and changing reservations, inspecting rooms, helping cleaners with laundry, making runs to the store and a whole bunch more.

• Upbeat, positive individuals looking to be part of an incredible, small, Guest Services Team.
• Some previous hotel or guest service experience preferred
• Comfortable with basic computer skills and can learn hotel reservation systems
• Flexibility and change management skill set to adapt to the variable conditions of daily hotel operations with confidence and expertise.
• Ability to demonstrate exceptional customer service skills 100% of the time with positive guest feedback.
• Must maintain a warm and friendly demeanor at all times.
• Effective at listening to, understanding, and clarifying concerns raised by guests and vendor partners.
• Must be able to learn basic hotel reservation systems and work proficiently.
• Ability to multitask and handle several guest's needs at once.

• Work closely with and assist the hotel manager/ owner with all daily activities
• Oversee and directly participate in daily operations, arrivals, checkouts, opening/closing procedures.
• Participate with sharing ideas on how to improve systems and guest experience.
• Taking reservations and closing out folios and payments
• Respond to all guest inquiries and follow up in an attentive, courteous and professional manner
• Auditing rooms to make sure housekeepers have cleaned them to hotel standards
• Maintain a professional working relationship with ownership with open lines of communication
• Ensure clean and safe workspace with respect to company policies and programming
• Maintain constant communication with Housekeeping and Maintenance Departments for daily operational success
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
• Preparing continental breakfast, making drinks, and restocking food and beverage items
• Making sure the property is tidy and presentable at all times
• Light social media content generation (tiktok, IG, etc)

We are a brand new hotel - this is part time during peak ours for now and will be more hours as we move into the fall season.

• Health insurance
• Paid time off

• 8 hour shift
• Day shift

• High school or equivalent (required)

• Driving: 1 year (preferred)
• Hotel: 1 year (preferred)

• Palm Springs, CA 92264: Relocate before starting work (required)