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- Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
- Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
- Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
- Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
- Updates and informs Customer Care of any service delays in order to keep customers notified.
- Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
- Reports driver performance issues or concerns to appropriate management for resolution.
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Casella Waste Systems Tonawanda, United States## Position Summary · The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure ...
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Dispatcher - Tonawanda, United States - Cassella Waste Systems, Inc.
Description
Position Summary
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Hiring Range:
$20-$24/hour
Key Responsibilities
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
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