Records Assistant I - Martinsburg, United States - Blue Ridge Community and Technical College

Blue Ridge Community and Technical College

Verified Company

Martinsburg, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:

A Customer Service Specialist is required for this position.

Under immediate to moderate supervision, performs as a primary contact for Enrollment Management by providing direct, face-to-face, and electronic & voice support to current and new students, their families, faculty, staff and outside agencies regarding the delivery process for admission, records, student affairs, and federal, state and institutional financial aid.

Also assists in processing enrollment management data and form processing.

Duties and Responsibilities:

This position will perform the following:70%

Customer Service and

Problem Solving:
Work directly with students in problem solving and troubleshooting any enrollment related issues.

Provide student, faculty, staff, and administrators with information and forms regarding policies and procedures.
Answer telephone, greet visitors, respond to text messages and respond to online chat received through the website.
Open, date stamp, and distribute mail.
Assist students and faculty with the accurate completion of all office forms and general questions.
Front line customer services representative office to mitigate escalating student and faculty issues.
Provide direct, facetoface, electronic, and voice administrative support to prospective, currently enrolled, or previously enrolled students, their parents, faculty, staff, and outside agencies regarding all enrollment management functions.
Acts as receptionist welcoming all who enter the building by acknowledging their presence.
Schedule student appointments.
Works within Banner on a daily basis to best address customer service issues and troubleshooting problems.
Works with all other offices; such as academic divisions and workforce development to keep apprised of what is happening in the College and how assistance of traffic flow may be provided.

20%

Place calls to students and potential students.
Support all areas of enrollment management with administrative tasks
Assist in daily registration and admissions processing in Banner
Assist with filing electronic records
Provide answers to many repetitive questions on various topics such as refund check availability, bookstore credits, withdrawing, deadlines, policies, and procedures.
Provide students with information about Master Promissory Notes, Entrance and Exit Counseling, and FAFSA
Schedules appointments and directs traffic flow for FA Counselors and EM support services, preventing walkins to that specific area.
Provides students information on the Placement test and other exams that are offered at BRCTC.
Provides information on tutoring services.

Orientation registration for new students
Troubleshoot registration issues
Answer general and specific questions from faculty, staff, and students.

5%
Other duties as assigned

Minimum Qualifications:

Education

Associate's Degree required

Experience

Prior customer service experience preferred

Knowledge, Skills, and Abilities Required

Must have 6 to 12 months of experience in related field.
Must have computer experience with excellent typing, communication, and time management skills.
Must be able to type 40 words per minute.
Must have a working knowledge of Microsoft Office, including Word and Excel.
Demonstrated experience with high volume customer service is a necessity.
Banner Experience a plus.
Strong customer service background in a high traffic area.
Strong, effective, and professional communication skills.
Time management.
Ability to work in a fast paced and highly demanding atmosphere.
Attention to detail to ensure paperwork is correct.
Highly effective written and organizational skills.
Ability to work with diverse groups of people.
Maintain positive, professional attitude and demeanor.
Ability to maintain confidentiality will all staff, faculty, and student records or interactions.
Ability to work in a team environment.
Computer literacy and ability to utilize Banner and Microsoft software.
Dependable transportation.
Knowledge and understanding of postsecondary policies and procedures.
The incumbent should be familiar with the operations of a personal computer and a computerized FA management system, preferably Banner.
Good math and analytical skills are needed for manipulation of data.

Physical/Work Demands

Job duties are performed in a standard office work environment and require typical bending, stooping, sitting and carrying of light objects weighing up to 25 pounds.

Must be able to work weekends or various shifts as assigned.

Position open until filled

AA EOE M/F/Vet/Disability