Customer Service Representative - Lansing, United States - Reliable Aftermarket Parts

Reliable Aftermarket Parts Lansing, United States

3 weeks ago

Description

Customer Service Representative

Description Reliable Aftermarket Parts is a worldwide leading supplier and distributor of aftermarket agricultural and construction parts. Our goal is to provide our customers with quality aftermarket parts that meet or exceed OEM specifications at competitive prices with top notch American based customer service, the best parts availability, and expansive global shipping option. We offer parts for all the top name brands as well as the harder to find equipment. While we started in agriculture parts, we have expanded into industrial, construction, and lawn and garden markets with plans to continue to develop and provide more options in other outdoor products and their accessories. Our tireless mission is creating winning solutions for aftermarket products via the internet.

Answer incoming calls from customers, meeting call volume and quality standards in accordance with internal guidelines

Display professional phone/email etiquette and communication under all conditions and circumstances

Provide information, answer questions, research situations, make decisions and/or solve problems to provide effective customer service over the phone and via email

Research SKU's for similarity, description, product specifics, etc. to help give the customer the best service as possible

Walk customers through the sales process, including up-selling and offering warranties for products

Enter customer information into our company database- create new customer cards, update existing customer cards, complete notes and processes in place from the interaction you have with customers and any orders that may have been placed

Follow back up with customers that you were unable to give all answers to during initial interaction

Working in an office setting independently and with a team

Manipulating spreadsheets and templates to prepare information for upload

Spot Check your work for accuracy and completeness

Additional support duties as assigned to contribute to the companys success

**Core Values**

1. To be Reliable

2. To be Tenacious

3. To be Innovative

Reliable Aftermarket Parts Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Reliable Aftermarket Parts Inc. is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.

Requirements **Requirements**

A minimum of 6 months of customer service experience, preferably in a call center environment

Proficient typing and data entry skills

Ability to juggle multiple tasks simultaneously

High attention to detail

Excellent computer skills

Active listener with effective communication skills

Critical thinking skills to resolve incidents quickly and consistently

Able to identify and defuse challenging customer behavior

Awareness of the core processes and the best practices used in service and support

Overtime may be required

Currently work from home but may work from Williamston, MI location as needed.

**Hours**

Monday through Friday 8:00 AM to 5:00 PM

**Pay**

$15.00

**Policies**

Non-smoking premises.

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Customer Service Representative - Lansing, United States - Reliable Aftermarket Parts

Description