A Team Lead for IT Support is responsible for overseeing a team of individuals who provide technical assistance and troubleshooting for computer systems and software - Erin Springs, United States - FusionTech

FusionTech

Verified Company

Erin Springs, United States

4 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Our client, a leading provider of cloud infrastructure solutions, is seeking a dedicated team leader for technical support. In this role, you will be responsible for managing a team of system administrators who provide technical support to international business clients. You will ensure the smooth operation and continuous improvement of support services.

Our client offers a dynamic and innovative work environment and is known for its outstanding products and services in the international business customer sector. This position offers an excellent opportunity to work in a highly professional team and make a significant contribution to customer satisfaction and technical excellence.

RESPONSIBILITIES:

Lead and develop a team of system administrators to achieve excellent support services
Ensure service quality according to company standards to maximize customer satisfaction
Support and specialize in products and services to act as an expert within the team
Establish and monitor KPIs that align team goals with company objectives
Continuously improve processes and workflows according to ITIL
Promote a motivating and supportive work environment that emphasizes accountability and responsibility

YOUR PROFILE:

At least 3 years in a similar position as a system administrator/engineer with team leadership experience
Thorough knowledge of building, maintaining, and operating IT infrastructures
Proficient in developing