Helpdesk Support Technician, Part Time, Search Extended - Oglesby, United States - Illinois Valley Community College

Description

Position Type:
Technology/Help Desk Specialist


Date Posted:
2/22/2024


Location:
Illinois Valley Community College


Date Available:
immediately


Closing Date:

interviews scheduled Description:
Helpdesk Support Technician, Part Time

Reports To: IT Support Lead

Salary Range: Non-exempt, starting wage of $18.83 per hour, based on qualifications and experience, part time

Position Summary: The main responsibility of this role is to act as the primary helpdesk technician, providing support for information technology issues. Additionally, the position involves providing in-person assistance to resolve problems related to computers, peripherals, classroom technologies, phones, audio-visual equipment, and other technology-related matters.


Qualifications:
Two years of experience in a technology or support related environment; broad knowledge of and practical experience with various software applications, operating systems, networked clients, hardware troubleshooting and audio-visual systems required. Must have strong written and verbal communication and training skills and be able to communicate technical information to non-technical users. Ability to learn independently and willingness to participate in additional training when needed. Demonstrated customer relations experience and abilities and organizational skills required. Associate degree or higher in a computer or technical related field; experience providing computer support in an educational environment; experience with audio-visual control systems; applicable industry certifications such as CompTIA A+ or Microsoft Certifications; experience with computer and printer hardware repair; and experience with Active Directory Account Management preferred.

Application Procedure: Complete online application by clicking on the "Apply" link shown above and include a cover letter specifically addressing how your qualifications meet the duties and responsibilities outlined in the job description, resume, and applicable (unofficial) transcripts. A full job description is attached. Applications are accepted until the position is filled though priority will be given to applications received on or before
Sunday, March17, 2024. Employment is contingent upon Criminal Background Check; employment sponsorship is not available. AA/EOE