Customer Service Representative - Ewing, United States - Aviation Charters, Inc.

Description

• Delivering a proactive and personalized service to Private and Corporate Aviation clientele.
• Arranging services including hotel, catering, and ground transportation.
• Coordinating aircraft services, such as fuel and ramp or hangar accommodations.
• Effectively communicating via airtoground radio and groundtoground radio, in addition to other forms of communication.
• Educating customers on available services, promotions, and programs.
• Processing payments
• Regular and reliable inperson and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
• Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
• Operate a multiline telephone and use the companyapproved greeting.
• Assist visitors with their luggage in the FBO and outside to/from aircraft
• Exhibit a positive attitude, consideration, and courtesy to everyone at all times.
• Drive cars, vans, or other shuttles as needed.
• Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns.
• Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
• Ability to handle stressful situations and highprofile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
• Ability to prioritize and perform multiple tasks simultaneously.
• Other duties as requested

• Excellent interpersonal, verbal, and written communication skills.
• Proficient computer skills.
• Must possess a valid state Driver's License.
• Must have reliable transportation and arrive on time.
• Previous customer service experience preferred.
• Must be able to work rotating shifts, this mean early mornings, nights, weekends or holidays as scheduled.
• Flexibility and willingness to pick up shifts and work extras hours when there are operational needs.

• 401(k)
• 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating shift

• Inperson

• Ewing, NJ preferred)

• Ewing, NJ 08628: Relocate before starting work (required)