Community Sales Assistant - San Francisco, United States - Coterie Senior Living - Cathedral Hill
Description
Overview:
Born out of a joint venture between best-in-class partners, Atria Senior Living and Related Companies, this community sets the new standard in luxury senior living.
We offer residents a life-enhancing environment where they can continue pursuing their interests and making a difference in the world.
Qualifications:
- High school diploma, bachelor's degree preferred.
- Must successfully complete all Atria specified training programs.
- Must possess strong customer service skills, basic financial knowledge of revenue and profitability, intermediate computer and electronic file management skills.
- Must possess strong organizational skills including the ability to followup, be detailoriented, and the ability to multitask.
- Must have the ability to maintain confidentiality.
Responsibilities:
- Respond promptly and courteously to telephone inquiries and conduct both walkin and scheduled tours with prospective residents or interested parties.
- Maintain the community's Customer Relationship Management database accurately by entering new inquiry information and consistently recording appropriate followup communication with inquiries and prospective residents.
- Qualify prospective residents by effectively assessing their needs and matching our services to maximize movein potential.
- Assist the General Manager and Sales Director(s) in ensuring that all aspects of the community, including available apartments, model apartments, common areas, and grounds, are staged, marketable, and presentable.
- Aid the Management Team in completing necessary movein paperwork as required, ensuring a smooth transition for residents and compliance with company policies and state licensing regulations.
- Coordinate movein and transfer arrangements, collaborating with community staff such as Housekeeping, Maintenance, and movers to ensure apartment readiness.
- Demonstrate a commitment to highlevel service delivery, prioritizing customer satisfaction, and addressing service failures promptly.
- Effectively communicate complex information verbally, demonstrating strong communication skills when interacting with residents, family members, and customers.
- Foster warm and helpful communication while building credibility and rapport with others.
- Collaborate cooperatively with a team to achieve shared goals and objectives.
- Maintain tactfulness, uphold confidences, and promote an ethical work environment by preventing inappropriate behavior and giving proper credit to others.
- Remain openminded and adaptable, readily changing opinions based on new information, managing transitions effectively, and adapting to varying customer needs.
- May perform other duties as needed and/or assigned.
Salary Range:
The wage range for this position is $27.00/hr - $31.05/hr, dependent on prior work history and experience
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