Mortgage Loan Specialist Martinsburg - Summit Community Bank

Mark Lane

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Mark Lane

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Description

JOB TITLE:
Mortgage Loan Specialist***
Classification:Non-Exempt


Department:
SCB 60-Various locations


Reports to:
Senior Vice President of Retail Lending


Education requirements:
Four-year college degree or equivalent mortgage or sales experience.


Experience requirements:
Minimum of two years residential mortgage lending experience.


Job requirements:


  • Establish and maintain a network of business relationships, consisting of real estate professionals, builders, etc.
  • Meet with potential borrowers regarding their mortgage needs.
  • Present Summit's mortgage products and services that meet borrower's financial goals.
  • Lock rate per company and regulatory guidelines.
  • Prepare or request all applicable loan documentation from the appropriate party or department.
  • Work with Centralized Processing Department to ensure attorney and appraisal work is ordered and all documentation is handled professionally and efficiently.
  • Maintain communication with the borrower regarding the loan status.
  • Maintain thorough knowledge of lending programs, policies, procedures, and regulatory requirements.
  • Look for referral opportunities within the company (insurance, deposits, etc.)
  • Must be registered with NMLS Federal Registry.
  • Service all in house and secondary market loans in your portfolio. (all requests including, escrows, payments, payoffs, etc.)
  • Interact with clients and internal partners daily to answer questions, solve problems, and deliver the highestlevel of customer service.
  • Assist clients with monthly billing and collections cycle
  • Monitor the status of delinquent payments and followup with clients on an ongoing basis, while also working with Debt Management on Collections.
  • Work directly with other departments to resolve any issues or concerns with any customer in your portfolio.

Relationships:


  • Reports directly to the Senior Vice President of Retail Lending
  • Works closely with the Centralized Processing Department, attorneys, and appraisers.

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