Jobs
>
La Vergne

    IT Service Management Engineer - La Vergne, United States - Ingram Content Group

    Ingram Content Group
    Ingram Content Group La Vergne, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN.


    This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie.

    Configures and supports these applications end-to-end, including application setup, configuration, and patching, workflow management, licensing and more.


    In addition, this person will administer our Microsoft 365 collaboration applications, namely Microsoft Teams and SharePoint, in our hybrid on-premises/cloud environment.

    Works with Active Directory, Azure AD/Entra ID, and manages the applications through scripting and the O365 admin portal.

    Want to help explore and build new ways to deliver content to the world?


    At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.

    We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.


    The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.

    If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can't wait to meet you

    The ideal candidate will have the following minimum qualifications:

    Bachelor's or Master's degree in Computer Science or related field or directly related year for year experience

    5+ years' experience as a System Engineer or equivalent role required


    We have a preference for:
    Deep knowledge of Atlassian suite, especially Jira, Confluence and OpsGenie administration

    Solid experience with M365 administration, particularly Teams, SharePoint, AD and AAD

    Proficient in scripting with PowerShell, JavaScript, Bash or similar languages

    Comfortable with Linux server administration and using CLI

    Understanding of ITIL framework and service management best practices

    Excellent problem-solving, communication and documentation skills

    Ability to manage multiple priorities in a fast-paced environment

    Team player with strong collaboration and interpersonal skills

    Nice to haves:
    Atlassian Certified Professional in Jira Administration, ITIL 4 Foundation

    The IT Service Management Engineer key responsibilities are:
    Installs, configures, maintains and troubleshoots Atlassian applications (Jira, Confluence, OpsGenie) hosted on Linux servers

    Manages application configuration, user access, workflows, plugins, upgrades and patching for ITSM tools

    Administers Microsoft Teams and SharePoint Online, including tenant management, policies, app setup, etc.

    Develops scripts using PowerShell, JavaScript, Bash etc. to automate tasks and integrate systems

    Monitors system health, performance and capacity. Proactively identifies and resolves issues

    Stays current on ITSM and collaboration technology advancements and proposes improvements

    Documents system configurations, processes and procedures thoroughly

    Other Duties

    Participates in project work and collaborates with other IT teams as needed

    Provides Tier 3 support and troubleshooting for escalated ITSM and M365 issues

    Performs other related duties as assigned
  • Ingram Content Group

    IT Service Management Engineer

    1 week ago

    Ingram Content Group La Vergne, United States

    Job Description · Job DescriptionJob Description · Ingram Content Group (ICG) is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN. · This individual will be responsible for administering and maintaining our IT Service Management (IT ...

  • Ingram Content Group

    IT Service Management Engineer

    3 weeks ago

    Ingram Content Group La Vergne, United States

    Ingram Content Group (ICG) is hiring for an IT Service Management Engineer for our Information Technology Team in La. Vergne, TN. This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications incl IT, Management, Engineer, Ser ...

  • Penske Truck Leasing

    Diesel Technician/Mechanic III

    2 weeks ago

    Penske Truck Leasing La Vergne, United States Full time

    Address: 26 Ingram Blvd La Vergne, TN, 37086 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintain ...

  • Ingram Content Group

    IT Service Management Engineer

    2 weeks ago

    Ingram Content Group La Vergne, United States

    Company Description · Job Description · Ingram Content Group (ICG)is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN. · This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applica ...

  • Ingram Content Group

    IT Service Management Engineer

    2 weeks ago

    Ingram Content Group La Vergne, United States

    Company DescriptionJob Description · Ingram Content Group (ICG)is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN. · This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applicati ...

  • Ingram Content Group

    IT Service Management Engineer

    1 week ago

    Ingram Content Group La Vergne, United States Full time

    Job Description · is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN. · This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. ...

  • Diamond Chemical Co., Inc.

    Plant Engineering Manager

    4 days ago

    Diamond Chemical Co., Inc. East Rutherford, United States

    The Plant Engineer Manager is responsible overall plant maintenance and engineering. This position also includes design, sourcing and implementation of plant projects - as well as troubleshooting of manufacturing process problems. The position has the responsibility for scaling-u ...

  • Ingram Content Group

    IT Service Management Engineer

    2 weeks ago

    Ingram Content Group La Vergne, United States Full time

    Ingram Content Group (ICG)is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN. · This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and Ops ...

  • Thompson Machinery - Caterpillar

    Apprentice Technician

    4 days ago

    Thompson Machinery - Caterpillar La Vergne, United States

    **Apprenticeship Technician** · **JOB PROFILE** · The Apprentice Technician position is aimed at individuals seeking to make a career change or who have previous technical education or experience in automotive, diesel engines or heavy equipment maintenance. It is an entry-level a ...

  • Velocity Enterprises

    Engineer: Project Manager for Electricity Projects

    3 weeks ago

    Velocity Enterprises North Brentwood, United States

    Engineer: Project Manager for Electricity Projects · Job ID: J2024264 · Welcome to enercity, one of the leading energy providers in Germany. Based in Hannover, we are proud to offer our customers tailored energy and water services. Our goal is to create a sustainable and efficien ...

  • Spectrum Innovations

    Engineer (m/f/d) in Supplier Management

    3 weeks ago

    Spectrum Innovations Hermitage, United States

    The Advanced Nuclear Fuels GmbH (ANF) is a subsidiary of Framatome GmbH. We have a total of 500 employees working at our two locations in Lingen (headquarters) and Karlstein. As part of the supply chain for nuclear fuels in the Fuel business unit, ANF manufactures fuel elements f ...

  • Impact Recruitment

    Senior Civil Engineer/Project Manager

    1 week ago

    Impact Recruitment Smyrna, United States

    · Impact Recruitment has recently partnered with an established and growing Civil Engineering and Land Surveying company and leader in the Land Development sector. We are assisting them in their search for a Senior Civil Engineer/Project Manager in Smyrna, Tennessee. · This is a ...

  • NovaTech Solutions

    Working student in the field of HR and administration

    3 weeks ago

    NovaTech Solutions Nolensville, United States

    Working Student in the field of HR and Administration (m/f/d) · ME-Automation Projects GmbH is a 100% subsidiary of Mitsubishi Electric Corporation based in Kassel. Our core competence is providing complete solutions for the realization of electrical engineering, control, and au ...

  • Infinity Systems

    Engineer in the field of alternative propulsion systems

    3 weeks ago

    Infinity Systems Nolensville, United States

    We are looking for smart and innovative employees for clients such as Mercedes-Benz, Porsche, and Bosch, who want to make a difference. If you enjoy working in a dynamic team with flat hierarchies, we look forward to hearing from you. · Your responsibilities: · - Responsibility ...

  • SilverLinx

    Industrial Engineering is a field of engineering that focuses on the design, improvement, and optimization of complex systems, processes, and organizations. It involves the application of mathematical, physical, and social sciences to analyze, design, and manage industrial systems and processes

    3 weeks ago

    SilverLinx Lake Sumner, United States

    About us · The Berlin Water Works is the largest company in the water and wastewater industry in Germany with over 4,600 employees. As a company of the state of Berlin, we shape and promote the livable, modern metropolis of Berlin. The Berlin Water Works is known far beyond the c ...

  • Nexus Innovations

    Designer (m/f/d) for Compressor Service

    3 weeks ago

    Nexus Innovations Seven Points, United States

    Schmitt Engineering is a medium-sized company based in Erlangen. With many years of engineering expertise in various industries, we are a partner to the industry. Our activities cover the entire process chain from planning and project management to development and design, as well ...

  • Industrial Resource Group

    Engineering Manager

    3 weeks ago

    Industrial Resource Group Murfreesboro, TN, United States

    Job Description · Position Overview: We are seeking a highly skilled and experienced Senior Maintenance and Engineering Manager. The ideal candidate will possess a strong background in packaging or Consumer Packaged Goods (CPG) industries, with extensive experience in managing la ...

  • Shermco

    Engineering Manager

    3 weeks ago

    Shermco Nashville, United States

    About Shermco · Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rot ...

  • Clagam Global Solutions LLC

    Civil Engineer Project Manager

    2 weeks ago

    Clagam Global Solutions LLC Murfreesboro, United States

    Position: Civil Engineer Project Manager · Job Type: Full-time · Location: Murfreesboro, TN · Salary: DOE ($110 - $145K) · Note: For this position, it is important for the candidate to have a PE license. · Job Description: · We are seeking a full-time Civil Engineer Project Manag ...

  • Industrial Resource Group

    Engineering Manager

    4 weeks ago

    Industrial Resource Group Murfreesboro, United States

    Job Description · Position Overview: We are seeking a highly skilled and experienced Senior Maintenance and Engineering Manager. The ideal candidate will possess a strong background in packaging or Consumer Packaged Goods (CPG) industries, with extensive experience in managing l ...