Server - Cabana Club at The Robey - Chicago, United States - Spearhead Hospitality, LLC
Description
_Cabana Club is open to all—with 180-degree views of the skyline, we couldn't keep it all to ourselves. Nothing says getting away like getting in the pool. That's why-despite some well-meaning skeptics-we had to have one.
We like to think of this rooftop oasis as a little slice of summer vacation
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THIS ROLE IS LOCATED at one of our Portfolio locations
The Robey Hotel
(Cabana Club - 6th Floor)
2018 W. North Avenue
Chicago, IL
We are looking for those who deliver attentive service and strong leadership skills.
You'll need an ability to create a motivating work environment, have a strong passion for excellence, and quality guest service.
This is a SEASONAL POSITION - Weekends and Evening nights are required
Cabana Club is open to all—with 180-degree views of the skyline, we couldn't keep it all to ourselves. Nothing says getting away like getting in the pool. We like to think of this rooftop oasis; a little slice of summer vacation
_ Open seasonally May - September (and until weather permits) with potential for permanent placement after the season
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Duties & Responsibilities:
- Accommodate guests by making each individual feel welcome and being on the floor at all times.
- Detailed knowledge about the menu, bar menu, and beverage list.
- Present menu, answer questions, and make suggestions regarding food, beverage and service.
- Aware of service flow, dining time/hours, and adjust guest's individual needs.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Communicate guest orders including any special needs or requests to the kitchen.
- Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
- Properly and accurately close guest checks; process cash and credit card payments.
- Breakdown, clean and setup of tables, buffets, and food stations.
Skills:
- 14 years related experience and/or training.
- Available to work opening & closing shifts, holidays and long shifts if necessary. Must be able to work Weekends & Evenings
- Must be able to deal with guests in a professional manner, maintain a professional appearance and have a strong sense of urgency.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before groups of customers or employees of organization
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