Customer Service Representative - Havre de Grace, United States - Leggett & Platt

Leggett & Platt

Verified Company

Havre de Grace, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Elite Comfort Solutions, a Leggett & Platt Company, is comprised of hardworking individuals dedicated to delivering innovative, high-quality foam products for the bedding and furniture markets and beyond.

With locations around the globe, we offer a world of opportunities in areas such as business, information technology, and manufacturing.

We make life more comfortable.

Leggett & Platt's overall mission is a commitment to enhance lives - by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt's inventive heritage and leadership in the residential products industry span more than 130 years.

As _The Components People_, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products.

Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, têxtile, and geo components industries.

Bedding
The world leader in bedding technology.

Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.

Springs, foam, adjustable beds, machinery - our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably.

Learn more about Bedding Components:
L&P Bedding Group

Qualifications, Knowledge, Education & Experience:

Must be at least 18 years of age to perform this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

Responds to customer requests and questions regarding service, product, and account information and resolves customer complaints through analysis and followup.
Develop processes and procedures for obtaining timely and accurate customer feedback.
Manage the flow of shipping tickets; including copying and sending to the appropriate parties
Communicates orders with production control and the warehouse to help insure timely and accurate delivery, and follow up on orders shipped if requested by customer or sales force, including back orders
Corresponds with sales, manufacturing and quality regarding issues with received customer complaints, inquiries, orders and concerns
Act as backup to production control clerk and cross training as required, to stay current.
Participate and encourage participation in the Continuous Significant Improvement Quality Process.
Maintain professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications and establishing personal networks
Monitor all internal systems for accuracy and compliance while insuring the disciplines necessary to achieve Company goals, strategic plans and expectations
Requires integrity, independent action, originality, evaluation and judgment
Maintain the highest level of confidentiality regarding sensitive information and/or records
Other duties as assigned

Education:

Certificate or A.A. from college or technical school

Experience:

12 years business to business (B2B) customer service experience or training, or equivalent combination of education and experience

What to Do Next

Our Values
Our values speak to our shared beliefs, and describe how we approach working together.

Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth good or bad.
Do Great Work Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all.

Leggett & Platt is comprised of people of al