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eCommerce Operations Specialist II - Exton, United States - Paciolan
Description
Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports.
As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.
The eCommerce Operations Specialist (EOS) with Paciolan is responsible for the strategy and management of our clients' eCommerce sites (PAC Live).
The EOS will have a dedicated list of clients for which they will advise on areas of improvement for their eCommerce operations through analytics and industry best practices to maximize software functionality and features.
The EOS will work closely with the Client Partner team to ensure that transactional revenue goals are aligned with the company's goals and met.
The EOS will manage high demand on-sale processes with the Site Reliability team to ensure excellent consumer buying experience and maximize revenue.
The EOS will also work closely with the Product Management Team to communicate and identify outstanding product needs.Responsibilities:
Manage standard PAC Live requests from clients and collaborate with internal teams to implement those requestsConsult with the client and offer recommendations on how to offer tickets/donations on PAC Live to ensure optimal consumer experience and to maximize revenueCollaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are metCoordinate implementation and testing of PAC Live configurationsIdentify eCommerce operational improvements through Google Analytics data and industry best practicesCreate and manage a project plan to implement improvements with the clientProvide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion ratesIdentify product improvements and advise the Product Management team on business requirementsParticipate in cross-departmental meetings to discuss enhancement requestsStay abreast of industry trends and competitor functionalityParticipate in Go-to
Please note that the pay range provided is a good faith estimate for the position at the time of posting.
Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Learfield is an Equal Opportunity Employer:
Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity#17273
eCommerce Operations Specialist II professionals in Exton
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Ashley Nguyen
Technical Account Manager - Excellence Center