Customer Quality Coordinator - West Sacramento, United States - MBV-CA LLC

Description

Job Description

Job Details

Shifts: day

Location: West Sacramento, California

Salary: $55,000-$68,000 DOE

Medical benefits-eligible first of the month following 28 days of employment. All other benefits-eligible first of the month following 90 days of employment.

Benefits:

401(k) with generous Company match

Dental insurance

Health insurance

Health Savings Account

Flexible Spending Account

Life insurance

Paid time off

Employee Referral Program

Vision insurance

Position Overview: The Customer Quality Coordinator works closely with the Sales, Quality Assurance and Operations teams against end-to-end requirements outlined in the customer and Manna Beverages & Ventures agreements and agreed upon KPI's (Key Performance Indicators).

The Customer Quality Coordinator is responsible for maintaining internal documentation for Customer inquiries and working through the process outlined for compiling investigations in partnership with the QA and Operations teams while communicating directly with the customer on the stages and outcomes being shared.

Language Skills: English proficiency required. Spanish is a plus.

Supervisory Responsibilities: None.

Amount of Travel Involved: 25%

Essential Duties and Responsibilities:

• Follow all safety procedures and work as safe as possible at all times.
• Responsible for receiving and reviewing self-surveys and results from the customer quarterly, as well as monthly Customer complaints.
• The individual will not be accountable for the technical understanding of the data around the investigations for the customer but will manage the system and process to ensure the customer and leadership team within MBV receive information and Root Cause Analysis (RCA) is completed against the timelines against associated risks outlined in the agreements.
• Kicking off work flows and KPI graphs, against triggers and reviewed with in the Quarterly Management Review meeting.
• Promotes customer focus and customer satisfaction throughout the organization by meeting customer requirements, addressing conformity of products and services risks.
• Maintains excellent communication and professionalism while representing the company with the customers and within ELT.
• Train and assist departmental champions to utilize employee involvement in the development of Procedures relating to their respective job function
• Analyze processes and systems to create continuous process improvements
• Act as a resource and business partner on the methods used to conduct training and develop written documents that meet the requirements in partnership with Quality Systems Management (QSM).
• Ensure all documents are available electronically to the necessary personnel within a facility, keeps all documents updated and ensure necessary plant personnel understand how to view files electronically
• Ensure that once the required procedures are written, all appropriate personnel and management is sufficiently trained
• Works with department management to improve all aspects and processes of business
• Ensures the safety of all employees and provides a safe environment through procedural management
• Performs other related duties as required in relation to Sales, Quality and Quality Management Systems communication meetings and updates are needed.
• Maintain food safety/quality training matrix and send out status report.
• Review new/revised product SKU's provided from planning and make updates to the HACCP Plans, as necessary.
• Maintain internal audit documentation.
• Assist in activities involved in carrying out internal quality audits with QMR to ensure conformance with documented procedures.
• Maintain the organic certificates.
• Maintain the consumer complaints matrix.
• Maintain the records retention log.
• Maintain a positive work atmosphere and interaction with customers, coworkers and management.
• Regular and punctual attendance.
• To perform this job successfully, must be able to perform each fundamental task listed above satisfactorily.

Experience for Success:

• Strong understanding of the Quality Management Systems (QMS) and Customer policies that drive the outcomes and reasonable responses at the point of an outlined trigger.
• Excellent skills for leading or facilitating multi-organizational teams to success on complex multidimensional projects.
• Demonstrated ability gained through experience to make things happen across organization boundaries.
• Excellent communication skills in order to build teams to lead progress to plan and to get management support and buy-in for complex projects.
• The ability to develop and maintain positive, cooperative, team-oriented relationships with coworkers, supervisors, managers, clients, and others.
• Provide guidance and leadership in situations where deviations have occurred or a potential risk has been identified related to food safety and/or beverage quality attributes.

Education and/or Experience:

• Bachelor's degree in a related field or equivalent experience required.
• Previous supervisory experience or sufficient specialized experience in influencing cross functional teams and education required.
• Familiarity with Process driven functions, familiarity with the Co manufacturing work environment, and relationship management with Customers.
• Additional familiarity with SAS systems and also requirements that may influence ISO 22000:2018, TS :2009, ISO 9001:2015, SPC, and Process Improvement concepts.
• Strong observational and problem-solving skills (process/system).
• Strong PC systems and software application skills.
• Ability to effectively interact with all levels of the organization.
• Ability to handle multiple concurrent tasks with various deadlines.

Behaviors & Competencies:

• Upholds mental, spiritual and physical safety
• Asks for and provides feedback
• Holds self and others accountable
• Supportive and collaborative of team members
• Participates in self-development and encourages the development of those who report/to him or her and peers
• Demonstrates flexibility and desire for growth

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment: The noise level in the work environment is generally quiet. However, the noise level in the work environment can be loud and disruptive due to the nature of working in Production.

Manna Beverages & Ventures is an equal opportunity employer-----M/F/D/V