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Cypress

    Customer Service Rep - Cypress, United States - Erlynne Rivera-Nansteel-Farmers Insurance Agency

    Erlynne Rivera-Nansteel-Farmers Insurance Agency
    Erlynne Rivera-Nansteel-Farmers Insurance Agency Cypress, United States

    16 hours ago

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    Description

    Welcome to the exciting opportunity at Erlynne Rivera-Nansteel-Farmers Insurance Agency!

    We are seeking a motivated and customer-centric individual to join our team as a Full-Time Licensed Insurance Customer Service Representative. Your primary focus will be delivering exceptional service to our clients, addressing their insurance-related inquiries and needs.


    Key Highlights:
    • Competitive Base Salary + Commission structure
    • Comprehensive Hands-on Training
    • Convenient Monday to Friday Schedule
    • Inclusive Life Insurance benefits

    Responsibilities Include:
    • Handling incoming calls from clients
    • Updating and validating customer information
    • Processing policy change requests
    • Recording customer interactions accurately
    • Collecting premium payments
    • Staying informed about new insurance products
    • Generating new business through leads and referrals
    • Preparing insurance quotes
    • Fostering strong customer relationships
    • Addressing customer inquiries and issues promptly
    • Educating clients on suitable insurance policies

    Desired Qualifications:
    • Proficiency in English and Spanish
    • Active General Lines Property & Casualty insurance license
    • Demonstrated willingness to learn and adapt
    • Positive and proactive demeanor
    • Strong communication and problem-solving skills
    • Ability to work independently and as part of a team
    • Goal-oriented with a focus on customer satisfaction
    • Excellent phone etiquette and multitasking abilities
    • Capable of handling challenging situations with diplomacy

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