-
Customer Advisor
1 week ago
Infinity Systems Westphalia, MD, United States Freelance**We are looking for you at our location in Dessau as:** · **Commercial Employee (m/f/d) for BOSCH Thermotechnology** · We are well prepared for your start with us. You will receive comprehensive and detailed training. In addition, a mentor will be available to answer any questio ...
-
Customer Advisor
6 days ago
Radiant Technologies Harwood, United StatesCustomer Advisor (m/f/d) VR Bank in Holstein eG Bismarckstraße Pinneberg Your contact persons Pia Beckmann Email contact Andrea Kneuper Email contact Technical problems in the application process PERBILITY GmbH Mon-Fri 08:00 to 17:00) Email contact Job description VR Bank in Hols ...
-
Customer advisor
3 weeks ago
NovaTech Solutions Washington, United StatesAs Germany's largest, owner-managed and independent insurance broker and risk consultant, we have been providing companies with the best recommendations for security since 1879. We pave the way into the future - for exciting clients in various industries, with the advantages of a ...
-
Customer Advisor
3 weeks ago
CarMax Brandywine, United States7257 - Brandywine Matapeake Business Drive, Brandywine, Maryland, 20613 · CarMax, the way your career should be · **General Summary:** · Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Tradition ...
-
Customer Advisor
1 week ago
Eclipse Technologies South Kensington, MD, United States Freelance**Excitement is in the air Let's go full speed towards your new job Let's do this** · You can expect a secure and long-term job at one of the most important aerospace companies in Augsburg. · We are looking for you to join our team as a **Customer Advisor (m/f/d)**. · Team spirit ...
-
Customer Advisor
6 days ago
Aurora Innovations Colmar Manor, United StatesYoungCapital is the recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you throughout the application process and during your entire collaboration. YoungCapital is the recruiting company that connects candidates wit ...
-
Customer Advisor
1 week ago
Blue Horizon Enterprises Montrose, VA, United States Freelance**Join PaFex in Montrose, VA - Helping our Partner Fill Job Positions** · **Career at PaFex - Become Part of Our Successful Team** · Welcome to PaFex · Our industries are booming and there is no end in sight. That's why we are looking for long-term reinforcements for the followin ...
-
Customer Advisor
1 week ago
Golden Gate Group Woodburn, VA, United States FreelanceYour start in customer consulting in Woodburn, VA · With passion and dedication, we turn beginners into sales professionals We offer jobs in customer consulting for the most successful telecommunications and energy providers in Germany. · **Customer Consultant (m/f/d) - Sales Dep ...
-
Customer Advisor
6 days ago
Spectrum Ventures North Bethesda, United StatesAre you someone who enjoys talking on the phone and can easily connect with others through your communicative personality? Are you looking for fair pay of up to 16€/hour? Then you are the perfect fit for our team at Avedo as a Customer Service Representative (m/f/d) in North Beth ...
-
Customer Advisor
1 week ago
Skyline Solutions Flint Hill, VA, United States Freelance**Customer Service Representative (m/f/d) - Flint Hill, VA** · - This position is to be filled through temporary employment with the option of permanent employment with our client. · **Feel free to contact us by phone or WhatsApp ** · **Your benefits with us**: · - **Unlimited** ...
-
Customer Advisor
1 week ago
ZephyrTech Springfield, VA, United States Freelance**Airbnb, the trendiest and most well-known platform for renting accommodations worldwide, is looking for you to join our team in Springfield, VA as soon as possible, working from home** · **Your Responsibilities** · - Handling various customer inquiries via phone and email · - M ...
-
Customer Advisor
6 days ago
Spectrum Ventures Silver Spring, United StatesWe are looking for... · For a well-known company from Stuttgart, we are currently seeking: · Customer Service Representative B2B in field sales (m/f/d) · The position will initially be filled through temporary employment. The goal is to eventually transition to a direct employmen ...
-
Customer Advisor
1 week ago
BlueWave Solutions Edgewater, MD, United States FreelanceJoin us at **ONE M** in Edgewater, MD and be a part of connecting people and building the infrastructure of the future. We are a direct sales company for leading fiber optic providers in Germany and are looking for motivated individuals to join our team. · Do you have a passion f ...
-
Private Customer Advisor
1 week ago
NovaWorks Morningside, MD, United States Freelance**Please note**: · If you do not like the location, discover your professional future without location boundaries - we are looking for candidates throughout the entire state · Are you coming from a cooperative bank or private bank? · Then you are in the right place · **About us** ...
-
Telephone Customer Advisor
1 week ago
Infinity Systems Accokeek, MD, United States Freelance'In Accokeek, MD, our approximately 2,700 employees at our contact center locations in Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen, and Bottrop are dedicated to being on the same wavelength as our customers. We not only find the right tone for companies such as SWB, Volks ...
-
Sales Customer Advisor
1 week ago
ZephyrTech Vienna, WV, United States Freelance**Entry-level professional** helps you find the right start in your career or to reorient yourself and discover the perfect position in sales Take off · As a true customer advisor, you love being around people and providing them with tailored advice With the right employer, your ...
-
Pharmacy Customer Advisor
3 weeks ago
Radiant Ventures Cobb Island, United StatesWe trust the local pharmacy when it comes to purchasing medication and believe that it still has a place in the digital age. With our platform, we are shaping the future of healthcare and creating "newly proven" solutions. · We are currently looking for a: · Pharmacy Customer Adv ...
-
Sales Customer Advisor
1 week ago
SilverLinx Highland Beach, MD, United States Freelance**Your-Entry** supports well-known partner companies in the telecommunications and energy industries with their personnel search for personal customer consultation. We offer everyone the chance to enter the sales field · **We only want the best for our clients And now we just nee ...
-
Customer Service Advisor
1 week ago
Sapphire Technologies Idylwood, VA, United States FreelanceOur client is currently seeking dedicated employees in the Idylwood, VA area for the following position through temporary employment: Customer Service Advisor (m/f/d). · Are you looking for a secure and fair income with good benefits, as well as a diverse job and long-term prospe ...
-
Commercial Customer Advisor
6 days ago
Blue Horizon Solutions Park Hills, United StatesNEW JOB · Become a Commercial Customer Advisor (m/f/d) at Park Hills Responsibilities · You will support commercial customers in their business development by incorporating the Sparkasse financial concept for commercial customers · Needs-based, holistic advice for assigned comme ...
Customer Advisor - Brandywine, United States - CARMAX
Description
725- Brandywine Matapeake Business Drive, Brandywine, Maryland, 20613CarMax, the way your career should be
General Summary:
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
Principle Duties and Responsibilities:
Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
Assist Service/Customer Operators with incoming service calls when needed.Accurately interview and document customer concerns.
Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
Create repair orders, and route work to technicians or mechanical associates.Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
Consult with customers regarding needed repairs.
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .
Close and invoice repair orders.
Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
Collects service payments and manages cash including receiving and counting money.
Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications:
Work requires ability to:
Demonstrate exceptional interpersonal, communication, and customer service skills.
Demonstrate exceptional telephone etiquette and active listening skills.
Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
Meet or exceed CarMax guidelines for customer satisfaction.Read, interpret and transcribe data in order to maintain accurate records.
Intermediate computer skills, including spreadsheet knowledge.
Successfully work with associates in other departments within the store.
Perform multiple duties in a high-energy, fast-paced working environment.
Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
Stay current in CarMax provided training in all areas of the Service process.Working Conditions:
Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
Requires walking or standing for extended periods of time.
Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policiesAbout CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way, we help every associate grow their career and achieve their best, at work and in their community.
We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
