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Referral Specialist, YM CARE Center - New Haven, United States - Yale University
Description
Essential Duties
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.
For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Position Focus:
Within a team-based organizational structure and following departmental/specialty processes, the Referral Specialist acts as the central point of contact for all medical office activity related to patient referrals for a specific specialty.
Applies substantial knowledge of medical practices and terminology to critically evaluate all incoming referrals and oversees the coordination and scheduling of all patient ambulatory referrals for the appropriate specialty.
Serves as the main contact for all new patient referrals and serves as the principal source of new patient scheduling information for referring provider offices, patients and schedulers.
Serves as a principal source of information to patients and others on department/specialty specific scheduling policies, providers, procedures and locations.
This opportunity is currently remote (work from home) within CT. Hours are 10:30am-7pm. Candidates are encouraged to provide a cover letter.Preferred Education, Experience and Skills:
Proven experience scheduling in a high-volume healthcare related call center/medical practice. Comprehensive knowledge of medical terminology. EPIC scheduling, messaging (i.e. in-basket messages), telephone encounter, and chart review skills. Proven experience using an electronic medical record system and multi-line telephones. Proven experience with ACD lines, and call queues. Spanish speaking.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.
