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Referral Specialist, YM CARE Center - New Haven, United States - Yale University
Description
Essential Duties
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.
For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Position Focus:
Within a team based organizational structure and following Neurology department, the Referral Specialist acts as the central point of contact for all medical office activity related to patient referrals for Neurology.
Apply substantial knowledge of medical practices and terminology to critically evaluate all incoming referrals and oversee the coordination and scheduling of all patient ambulatory referrals for Neurology.
Serve as the main contact for all new patient referrals and serve as the principal source of new patient scheduling information for referring provider offices, patients and schedulers.
Serve as a principal source of information to patients and others on Neurology scheduling policies, providers, procedures, and locations. Shift for this position is 10:30am-7pm. This opportunity is currently remote (work from home) within CT. Candidates are encouraged to provide a cover letter.Preferred Education, Experience and Skills:
Experience scheduling in a high-volume healthcare related call center/medical practice. Comprehensive knowledge of medical terminology. EPIC scheduling, messaging (i.e. in-basket messages), telephone encounter, and chart review skills. Experience using an electronic medical record system and multi-line telephones. Experience with ACD lines, and call queues. Spanish speaking.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.