- Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Mitigate customer complaints as needed
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- 1+ year of hotel industry experience or related job preferred
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
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Myer Hotels Branson, United States· Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need ...
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Hotel Front Desk Clerk
3 weeks ago
Myer Hospitality Branson, United StatesJob Description · Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure ...
Hotel Front Desk Clerk - Branson, United States - Myer Hotels
3 weeks ago
Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Clerk position on our guest services team at Comfort Inn at Thousand Hills You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Responsibilities
Perform regular bookkeeping duties:
make sure hotel guest information is current and correct
Qualifications