Hotel Front Desk Clerk - Branson, United States - Myer Hotels

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations