Field Auto Adjuster - Boston, United States - Allstate

Allstate

Verified Company

Boston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The world of Allstate is always in motion, and we're right there moving along. We're making strides across our various businesses and brands, taking brave actions to better cater to the changing needs of our customers. That's why now is a fantastic moment to become a part of our team. You'll have the chance to take on challenges, question the existing norms, and contribute to shaping the future for the greater good.

In an environment that upholds excellence and the highest ethical standards, you'll be working where values like integrity, diversity, and accountability are crucial. We empower each team member to take the lead, drive change, and give back to the community where they operate. Our people are our biggest asset, and together we function as a united team to serve our customers and communities.

Every action we take at Allstate is fueled by a common mission: to safeguard individuals from life's uncertainties so they can achieve their aspirations and dreams. Over the course of more than 89 years, we've thrived by staying ahead of the curve, ensuring that our customers have peace of mind, no matter the challenges they encounter.

From advocating for safety features like seat belts and airbags to pioneering initiatives in pricing sophistication and digital claim processing, we've been at the forefront of positive change in the industry. At Allstate, we set the trends - we don't just follow them. We are the Good Hands.

Key Responsibilities:

A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job

As a Field Auto Damage Adjuster, your role in our Auto claims handling process is pivotal. You will be responsible for preparing estimates directly at customer locations, repair shops, or tow yards. Your daily tasks will involve a range of customer interactions, including face-to-face, virtual, and written communication, as you evaluate and finalize estimates. With a variety of workstreams such as repairable estimates and total loss assessments, you can expect a dynamic and stimulating work environment. Please note that residence in the North Boston, MA area is a requirement for this position.

You'll wear multiple hats and play various roles during your day, all of which demand a certain level of expertise.

The Customer Service Expert

You'll embody Allstate's Claims Culture through your caring, empowering, and restorative approach, showing compassion, clarity, and commitment in every claim. Your leadership will always be guided by empathy.

The Investigator

You'll conduct thorough investigations of claims, analyzing damages and interpreting policies independently to determine coverage.

The Effective Communicator

The Negotiator

You'll assess and negotiate claim settlements with customers, vendors, third-party carriers, and claimants following all legal and business protocols. In handling complex situations, you'll employ negotiation tactics effectively.

The Problem Solver

You'll utilize various tools to excel in a fast-paced environment, including estimate tools, job aids, and different settlement platforms, all while applying your sharp critical thinking skills.

The Recorder

You'll safeguard the company financially by adhering to policy agreements and maintaining accurate records of your work in a designated claims system. Timely and precise documentation for each claim will be a key aspect of your responsibilities.

Preferred Qualifications:

You have over 18 months of experience in auto Collision estimating using CCC or Mitchell.
You possess a High School Diploma or a GED.
Strong written and verbal communication skills to engage effectively with customers.
A keen eye for detail and the ability to craft precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to handle multiple assignments efficiently.
Hold a valid driver's license and have a willingness to travel as part of the job requirements.

Allstate Benefits:

Being part of Allstate means you'll receive a comprehensive benefits package from the very start of your employment. This includes time off, healthcare, retirement plans, and more. As an Allstater, you'll benefit from a Total Rewards package that offers:

Competitive pay along with the necessary support for continuous development and career growth.
Flexible scheduling and a leave policy that promotes work-life balance.
Initial and ongoing training to ensure your proficiency in your new role.

Company Car:

Based on our Company Car Guidelines, this position may be eligible for a company car. Eligibility is determined by our leadership team based on the annual work mileage for this location. Until these guidelines are met, you may need to use your personal vehicle, with mileage reimbursements provided for its business use.