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    Restaurant Manager - Houston, United States - Baskin-Robbins

    Baskin-Robbins
    Baskin-Robbins Houston, United States

    3 weeks ago

    Default job background
    Description
    Overview


    A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant.

    They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.



    Responsibilities Include:

    • Able to perform all responsibilities of restaurant team members
    • Lead team meetings
    • Deliver training to restaurant team members
    • Ensure Brand standards, recipes and systems are executed
    • Create and maintain a guest focused culture in the restaurant
    • Review guest feedback results and implement action plans to drive improvement
    • Communicates restaurant priorities, goals and results to restaurant team members
    • Execute new product roll-outs including training, marketing and sampling
    • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
    • Control costs to help maximize profitability
    • Completion of inventory on a periodic basis as determined by Franchisee
    • Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
    • Completion of DCP and other vendor orders
    • Conduct self-assessments and corresponding action plans
    • Ensure restaurant budget is met as determined by Franchisee
    • Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
    • Engages with Dunkin' Brands Field Operations team as appropriate
    Management

    Responsibilities Include:

    • Recruit, hire, onboard and develop restaurant team members
    • Plan, monitor, appraise and review employee performance
    • Coach restaurant team members to drive sales, improve profitability and guest satisfaction

    Education/Experience:

    • Basic computer skills
    • Fluent in spoken and written English
    • Basic math and financial management
    • Previous leadership experience in retail, restaurant or hospitality
    • College Degree preferred
    Key Competencies


    • Strong analytical skills and business acumen
    • Works well with others in a fun, fast-paced team environment
    • On time, demonstrates honesty and a positive attitude
    • Willingness to learn and embrace change
    • Ability to train and develop a team
    • Guest focused
    • Time Management
    • Problem solving
    • Motivating others

    Physical Demands/Working Conditions:

    • Standing on feet
    • Repetitive motion including bending, stooping and reaching
    • Lifting packages (if applicable)
    • Wearing a headset (if applicable)
    • Working in a small space
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