Front Desk Receptionist - Cambridge
2 days ago
Job description
Job Description
Front Desk Receptionist
Status: Full-time; non-exempt
Reports To: Facilities Manager
Schedule: Weekdays; 9am to 5pm
Supervises: N/A
The Front Desk Receptionist is an ambassador to and for the Longy Community. They serve as the initial customer service contact for the School's incoming calls and for in-person inquiries and requests made by students, faculty, staff, and guests. The Front Desk Receptionist provides general administrative support to staff and faculty and maintains organized information and communication systems. In addition to handling daily reservation inquiries, this person assists in coordinating ongoing room reservations and scheduling of studio and performance spaces.
RESPONSIBILITIES
- Ensures that the front office is open for business promptly at 9:00 a.m., Monday through Friday.
- Answers the main telephone line for Longy School of Music, directs calls appropriately, and responds to in-person student, faculty, staff, and guest inquiries.
- Assists the Facilities Manager with the oversight and training of On-Campus Employees.
- Oversees campus-wide scheduling using the ASIMUT system. Scheduling responsibilities include organizing the schedule for private studio lessons, daily one-time reservations, student chamber reservations, and staff meetings.
- Oversees front desk ticketing system, ensuring that all tickets are resolved in a timely manner.
- Sorts, delivers, and meters all incoming and outgoing mail and express deliveries.
- Provides general office management support, including ordering office supplies and maintaining phone lists.
- Monitors and reserves parking for faculty and staff.
- Collaborates with the Concert Office and responds to inquiries about Longy concerts and events.
- Assigns and oversees student lockers.
- Other duties as assigned.
SKILLS AND EXPERIENCE
- Two years of customer service or related administrative experience strongly preferred.
- Strong interpersonal and customer service skills, with ability to act as a positive ambassador for the School.
- Experience in or appreciation for music, music education, and the arts preferred
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and to work independently.
- Ability to work with a wide variety of personalities, ages, and temperaments.
- Experience using Microsoft Office and spreadsheets.
About Longy
Because the world needs music now more than ever, Longy has reimagined conservatory education. We are leading the seismic shift, by centering music as social change, expanding the world's understanding of what a life in music can mean. We prepare you to engage new audiences, teach anyone, anywhere — and make a difference with your music.
Longy is a degree‐granting institution that serves over 300 undergraduate and graduate students from over 35 states and 25 countries at its Conservatory campus in Cambridge, Massachusetts. Founded as Longy School of Music in 1915 by renowned oboist Georges Longy, Longy is a conservatory with a social imperative, providing for all students a distinguished faculty that promotes profound musical understanding and technical prowess, encourages growth of imagination, and fosters inquiry about the role of music and the musician in society. Longy's mission is to prepare musicians to make a difference in the world.
Longy School of Music of Bard College is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, ancestry, gender or gender identity, sexual orientation, physical or mental disability, marital or veteran status, or age. Longy values the diversity of its community.
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