Support Associate Level III - Atlanta, United States - Technical and Project

Technical and Project Atlanta, United States

3 weeks ago

Description

Job Description

JOB SUMMARY:

The Support Associate Level III provides support to the Government staff by performing various accounting functions, prepares letters, reports and specialized correspondence. The Support Associate Level III shall perform all duties required by the Support Associate Level II.

ESSENTIAL FUNCTIONS:

Reviews all types of Passport application data to ensure completed basic information is recorded accurately into DOS systems
Assists DOS Passport Specialists with Holds removal cases, faxing information, and maintaining a file system
Handles complaint letters/phone calls
Generates Informational Request Letters (IRLs) and emails conveying requests for additional documentation or information to passport applicants
Accesses Passport information forms to prepare Lookouts for the CLASS system
Verifies applications for expedite service payments
Assists in training lower level Support Associates
Contacts acceptance facilities violating procedures
Communicates with stakeholders under the CSM's direction
Collects and records survey responses
Conducts research on passport cases from various sources
Performs analyses on passport cases to identify trends
Identifies errors and areas for improvement

EDUCATION AND EXPERIENCE:

Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III, or in data entry in a high volume production environment, and;
Four (4) years of general office experience, including;
Three (3) years of experience utilizing MS Word, MS Power Point, MS Excel, and MS Outlook.

Security Clearance is required:

MRPT or SECRET (if specified by the Government)

KNOWLEDGE/SKILLS/ABILITIES:

Must meet all qualifications requirements of the Support Associate Level II
(Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport
Ability to learn and recall information about Passport application procedures and requirements

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