Patient Engagement Coordinator - Bridgewater, United States - Performance Rehabilitation & Regenerative Medicine

Description

• Timely interaction and acute awareness of patient concerns
• Complete documentation preparation prior to patient appointment(s)
• Accuracy when scheduling in accordance with provider recommended treatment plans
• Timely provider notification; appropriate cancellation documentation
• Ability to take initiative and ensure completion of daily tasks with timely completion
• Quality and timeliness of assignment completion
• Acute awareness of HIPAA compliance

• 3years of patient experience or customer service related experience; hospitality experience preferred, but not required.
• Bachelors degree preferred, but not required
• High School diploma or equivalent mandatory

• Interpersonal skills warm, hospitable and joyful
• Administrative competency
• Advanced verbal communication and active listening skills
• Problem analysis and creative problemsolving
• Extraordinary customer service skills
• Keen sense of empathy and compassion
• Multitasking with a focus
• Attention to detail and accuracy
• Office equipment literacy (copier, fax, scanner, etc.)

• Lead to appointment conversion
• Scheduling accuracy
• Patient satisfaction

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• Evening shift
• Monday to Friday
• No weekends

• What makes you interested in working in patient care where you are the first voice they hear on the phone?