- Conduct training sessions and seminars with newly hired and promoted team members
- Working closely with location management and the Director of Training and Hospitality to determine areas for team member improvement
- Supporting the development of training courses for new and existing team members
- Tracking team member performance after the completion of training by continually teaching, coaching, quizzing, and validating food & beverage knowledge
- Personally supporting and always adhering to our Core Values
- Supporting all restaurant-specific goals based on guest feedback, management focuses, company initiatives, or training requirements
- Being able to demonstrate the required skills, knowledge, and most importantly the Southern Hospitality that is needed to successfully perform the Certified Lead Trainer job functions
- Assisting management with team member compliance with standards, steps of service, and policy and procedure adherence
- Serving a section of tables, as determined by management
- Working in a team environment with the ability to be an effective team player
- Maintaining complete knowledge of locations food and beverage offering and preparation, and steps-of-service standards
- Selling food and beverage items
- Entering and completing guests orders on the point-of-sale computer system; accepting various types of payment and making change
- Interacting with guests in a friendly and fast manner; ensuring guests complete satisfaction and exceeding their expectations
- Maintaining specific side-work and ensuring the total cleanliness and smooth operation of the restaurant and/or assigned areas
- Carrying and transporting trays with beverages and/or plates
- Clearing and resetting tables
- Checking identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age
- Observing guests behavior once they have consumed alcoholic beverages, counting the number of drinks served and offering a taxi if you feel they should not drive; asking a manager for help with disorderly customers as needed
- Take pride in your personal appearance; report to work in neat and clean clothing; maintain well-groomed hair and personal hygiene as established by Company policy
- Display integrity and honesty in all aspects of your employment
- Performing other duties as directed
- Excellent verbal and written communication skills.
- Excellent interpersonal and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Ability to remain calm while working under pressure in a fast-paced environment.
- Ability to act with integrity and professionalism
- Must possess proficient ability to communicate in English in an oral and written format.
- Ability to absorb and retain information quickly; ability to pass menu related tests
- California food handlers card required
- Basic mathematical skills; ability to handle cash to make change
- Basic reading and writing skills
- Basic computer skills
- Multi-task oriented
- CALIFORNIA - Must be 18 years of age or older at the time of application
- NEVADA - Must be 21 years of age or older at the time of application
- ARIZONA - Must be 19 years of age or older at the time of application
- One or more years of full-service restaurant serving experience
- Willingness to work evenings and weekends as required
- Knowledge of and ability to adhere to workplace safety procedures
- Must be able to suggestively sell food and beverage items
- Two or more years of full-service restaurant serving experience
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Food Server - Signal Hill, United States - HOFS HUT RESTAURANTS INC
Description
Job DetailsJob Location
HHG Corporate Office - Signal Hill, CA
Position Type
Part Time
Education Level
None
Salary Range
$ $16.50 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Restaurant - Food Service
Description
POSITION SUMMARY
A Food Server Certified Lead Trainer is responsible for maintaining company standards by providing comprehensive training at the start of employment and as needed throughout employment. Food Server Certified Lead Trainers are responsible for ensuring guests enjoyment. They should have extensive knowledge in all aspects of the food and beverage menu in order to sell and serve food and beverages in a professional manner that achieves Company service and quality standards. Candidates should be organized, able to think and act quickly and effectively while retaining self-composure. Must be friendly, outgoing, possess good communication skills, and lead by example.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
KNOWLEDGE, SKILLS, AND ABILITIES
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the team member is standing the entire shift. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The team member is frequently required to walk; sit; and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds. The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands. The noise level in the work environment is moderate to loud.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.
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