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Internal Labor Relations Manager
2 weeks ago
Keller Executive Search Doral, United States PermanentOur client is in search of a Labor Relations Manager responsible for leading and managing the labor relations strategy and actions within their divisions. This role entails working closely with the HR Vice President to develop and implement labor relations policies, ensuring adhe ...
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investor relations manager
1 week ago
Randstad Doral, United Statesinvestor relations manager. · miami , florida · posted may 7, 2024 · job details · summary · $65,000 - $95,000 per year · permanent · high school · category sales and related occupations · referenceAB_ · job details · As an Investor Relations Manager, you will be responsib ...
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Public Relations Manager
1 week ago
CONCACAF Doral, United StatesPosition Title: · Public Relations Manager · Department: · Communications · Reports to: · Director of Communications · Position based in: · Miami, FL · COMPANY INFORMATION: · We are The Confederation of North, Central America and Caribbean Association Football, one of six co ...
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Investor relations manager
1 week ago
Randstad Doral, United StatesAs an Investor Relations Manager, you will be responsible for fostering and maintaining connections with our existing clients, as well as cultivating relationships with prospective investors. Your role will encompass a range of duties aimed at effectively communicating our fund's ...
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Senior Investor Relations Manager
2 days ago
Circle Doral, United StatesCircle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data - globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up p ...
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Public Relations Account Manager- Lifestyle
1 week ago
Purple Inc Doral, United StatesMain Duties: · Purple actively seeking a bright and enthusiastic Account Manager to join its Lifestyle practice in the agencies Miami office, working on several high-profile global Lifestyle clients. The ideal candidate will have experience working in Lifestyle PR with an under ...
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Sr. Manager, Guest Relations
2 weeks ago
Royal Caribbean Group Doral, United StatesJourney with us Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to expl ...
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Amazon Doral, United StatesSr. Industry Relations Manager US Latin, Amazon Music · Job ID: | Services LLC · Amazon Music is an immersive audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Amazon Music brings fans closer to what they love, with cura ...
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Guest Relations Manager
5 days ago
Sparrow Italia Miami, United States Full timeSparrow Italia is a modern Italian restaurant that embodies European sophistication. With a location in the prestigious Mayfair neighborhood of London and a location coming soon in Miami, Sparrow sets the tone for a chic atmosphere that honors the values belonging to generations ...
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NovaWorks Hialeah, United StatesAs an organizational talent, you are often at the center of the action and are not only the hub for our tenants and customers, but also the heart of property management. Your tasks are as diverse as people are different. Your open-minded team from other departments such as rental ...
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Investor Relations Manager
3 days ago
Crosby Capital USA Miami Beach, United StatesCompany Description · Crosby Capital USA is a diversified real estate investment firm based in Miami Beach, FL. We specialize in sourcing and managing real estate and related equity, debt, and hybrid investments. Our value-oriented approach focuses on acquiring or capitalizing as ...
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ISO Relations Manager
1 week ago
Lexio Capital Hollywood, United StatesAre you looking for an amazing opportunity as ISO Relations Manager in the Merchant Cash Advance Industry? · Lexio Capital is a direct funder with it's headquarters in Hollywood, FL. We offer alternative financing to businesses throughout the United States. Due to the increasing ...
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Client Relations Manager
1 week ago
Bloom Partners Talent Solutions Miami, United StatesJob Description · Job DescriptionJob Title: Client-Facing Commercial Landscape Account Manager · Company: Commercial Landscape Maintenance Company · Recruiter Overview: Bloom Talent Solutions connects exceptional professionals with fantastic opportunities. We're seeking a dynamic ...
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Catalyst Pharma Group, Inc. Doral, United StatesReporting to the Vice President and Head of Investor Relations the Senior Manager, Corporate Communications and Investor Relations will be responsible for contributing to the development of strategic corporate communications and investor relations programs and will contribute to ...
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Investor Relations Manager
3 weeks ago
Crosby Capital USA LLC Miami Beach, United StatesCompany Description · Crosby Capital USA is a diversified real estate investment firm based in Miami Beach, FL. We specialize in sourcing and managing real estate and related equity, debt, and hybrid investments. Our value-oriented approach focuses on acquiring or capitalizing as ...
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Member Relations Manager
1 week ago
The Breakers Miramar, United StatesThe Member Relations Manager at Breakers West will provide essential support to the Director of Membership Administration and the General Manager by handling general administrative tasks and daily office duties. This role involves managing the membership phone line, generating gu ...
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Sr. Industry Relations Manager US Latin, Music
3 weeks ago
Amazon Doral, United States· Amazon Music is an immersive audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Amazon Music brings fans closer to what they love, with curated and personalized playlists, artist livestreams, artist merch, and Amazon Exc ...
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Employee Relations Manager
4 days ago
Carnival Cruise Line Fort Lauderdale, United States**Job Description** · One of the best-known names in cruising, Princess is the worlds leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience ...
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Guest Relations Manager
1 week ago
Marriott Miami Beach, United StatesJob Description · JOB SUMMARY · Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and em ...
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Employee Relations Manager
2 days ago
The Ladders Fort Lauderdale, United StatesJob Description · One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience ot ...
Guest Relation Manager - Doral, United States - Crew Life at Sea
Description
Job DescriptionJob Description
Key Responsibilities:
Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism.
Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient manner.
Proactively engage with guests to anticipate their needs, preferences, and special occasions, and provide personalized recommendations and assistance to enhance their onboard experience.
Resolve guest complaints, disputes, and issues effectively and empathetically, demonstrating a commitment to guest satisfaction and conflict resolution.Coordinate with other onboard departments, including housekeeping, food and beverage, and entertainment, to address guest concerns and ensure seamless service delivery.
Maintain accurate records of guest interactions, complaints, and resolutions, and prepare reports for management review and analysis.Monitor guest feedback and satisfaction scores, identifying trends and opportunities for improvement, and implementing corrective actions as necessary.
Assist with administrative tasks, such as data entry, filing, and documentation, to support the efficient operation of the guest relations department.
Conduct regular training sessions and workshops for guest relations staff to enhance their skills, knowledge, and understanding of guest service best practices.
Qualifications:
Bachelor's degree in Hospitality Management, Tourism, or related field; Master's degree preferred.
years of experience in guest relations, customer service, or hospitality management, preferably in the cruise or hospitality industry.
Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to deliver exceptional service.
Excellent communication and interpersonal skills, with the ability to interact effectively with guests of varying backgrounds, cultures, and languages.Proven ability to handle difficult situations and resolve conflicts with diplomacy, tact, and professionalism.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and communication.Fluency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.
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