- Work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568
- standard) & fiber testing equipment
- Under break fix activities repair\replace faulty equipment and software to the applicable OEM
- recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line
- interface units, etc.)
- Tasks to be performed by FSO under onsite MACD'S are below
- Add/remove CSU/DSU
- Add/remove out of band access devices/modems
- Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis
- based)
- Rogue device identification (tracing the cable from the switch to the end
- location)
- Wiping configs
- Use MS Visio to create applicable documentation and security and network-related knowledge
- to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS
- records, Change records)
- Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and
- related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate
- and up-to-date and conducted in accordance with client and OEM standards.
- Provide support to network & security devices, un-racking, packing, installing and shipping
- equipment to multiple locations.
- Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
- Perform RMA process
- Replacing network hardware,
- Label patch cords,
- Un-rack defective hardware,
- Install RMA hardware into the Rack,
- Repatch copper and Fiber cables
- Upgrade the hardware with JJTS standard code / IOS
- Complete UAT testing
- Ship back the old hardware
- Replace or install new network hardware
- Need to work with tools they will need to use to perform FSO work
- Screwdriver,
- Laptop,
- Hotspot,
- Console Cable,
- SecureCRT or PUTTY software,
- Working knowledge of WebEx / Skype / Teams and AWS
- Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
- Perform wireless LAN survey for break-fix with proper equipment & training
- Local contact point for escalated / aged / outstanding incidents & iTASK
- Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)
- Coordinate and manage communication with SDL, and J&J Network Team (e.g. incident update)
- Follow up and support on operation team open RITMs
- Support other initiatives like TLM, Capacity, Release, Problem management
- Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
- Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required
- Perform CSR / MACD / Project work as FSO
- Support Network team whenever & wherever required like troubleshooting, knowledge sharing, badging,
- site visits, assisting at site/remotely, mentoring resources, training and others
- Other Field Services activities as per business requirement & emergencies at all times
-
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Data Centre Engineer/ Network Engineer - Irvine, United States - Axiom Technologies
Description
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
Roles & Responsibilities:-