Customer Service Representative - Frederick, United States - Wolters Kluwer

Wolters Kluwer Frederick, United States

4 weeks ago

Description

Customer Service Representative page is loaded **Customer Service Representative**

**Customer Service Representative**

locationsUSA - Frederick, MD time typeFull time posted onPosted Yesterday job requisition idR **Basic Function**

Representative will handle inbound customer calls, mail and e-mail, responding to customer requests, while projecting a professional company image. Will identify, research, and resolve customer issues using provided tools, training, and resources.

****** this role is 100% remote***

**Essential Duties and responsibilities**

Answers inbound customer calls, mail and e-mail. Transfers callers, as necessary, to appropriate department in a professional manner. Researches and solves general billing issues. Responsible for completing multiple paperwork forms accurately. Generates letters/e-mails in response to queries. Recognizes, documents, and alerts management of possible customer contact trends. Participates in department and company meetings. Completes project work as assigned. Adheres to all department and company policies. Adheres to published schedules. Assists with training new Customer Care staff and temporary employees. Adapts to company and departmental changes. Understands and effectively utilizes Wolters Kluwer contact center technology.

**Job Qualifications**

Education: High School Diploma or G.E.D. Some college preferred.

Experience*:* Six months to one year of experience working in a customer service/call center environment preferred.

**Other Knowledge, Skills, Abilities or Certifications**

Intermediate knowledge of Microsoft Word and Outlook. Strong understanding of basic Microsoft Excel functionality. Excellent written and verbal skills. Detail oriented. Strong follow-up and problem solving skills. Able to thrive in a high volume contact center environment. Ability to make well thought out decisions. Ability to multi-task while identifying and maintaining priorities. Effectively handles escalated issues within the parameters of the position. Effectively handles change as related to the company/department. Flexibility required for all aspects of the job.

**Travel requirements**

Limited travel may be required.

**The Power of Purpose**

Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .

**U.S. COVID-19 Vaccination Requirements**

In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19. Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and/or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.

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