Contact Center Manager - Milwaukee, United States - ADVENT

ADVENT

Verified Company

Milwaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We're not what you typically find in healthcare. We're proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we're not for everyone and don't claim to be perfect but our commitment to improvement is unwavering.

We have the tenacity, creativity, and drive to find a better way - together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

How you will make an impact as a Contact Center Manager:

The Contact Center Manager owns the daily operations and performance of the contact center department. At ADVENT, our Contact Center Manager delivers a high performing team able to meet patient communication demands of the business.
Create strategies to meet or exceed key annual and quarterly business targets.
Monitor performance daily to ensure high quality customer service and adherence to company policies and procedures.
Gain data insights and make recommendations to director based upon findings for quarterly and annual improvement initiatives.
Provide daily leadership in a remote Contact Center environment that promotes teamwork, respect, empowerment, and open communication.
Select, coach, develop and motivate team members.

What we're looking for in a Contact Center Manager:

Bachelor's degree in business related field preferred with 5+ years of professional experience.

years contact center management experience preferred.

Strong professional presence and business acumen, excellent organizational and interpersonal communication skills, and organizational agility.
Proven track record of successful recruitment, development and retention of key staff
Agile mindset to process and technology needs of the business.
Excellent time management skills, including ability to work autonomously and with mínimal direction, anticipating needs and planning accordingly, taking initiative to organize and prioritize responsibilities and tasks to meet deadlines.

Why you should choose ADVENT:

Culture that embraces being kind, is solutions minded, and encourages you to ask questions
22 days of PTO (prorated your first year based on start date) & holiday pay
Medical, dental, and vision insurance with generous employer paid HRA account
401k contribution

Convenient Monday