Quality Assurance Inspector - Pearland, United States - Primary Arms

Primary Arms

Verified Company

Pearland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Quality Assurance Inspector is responsible for performing duties on a professional level and works closely with Leads, Supervisors, and Managers.

This position predominantly carries out responsibilities in the following functional areas:
handles all aspects of customer communication, the product inspection process, and quality assurance of products returning to inventory.

This is a full-time position with predominantly daytime hours. Some non-standard work shifts may be required.

Responsibilities and Duties**:

Maintain a positive, empathetic, and professional attitude toward employees and customers.
Practice, uphold, and teach core Primary Arms expectations and procedures for an excellent customer service experience.
Keep accurate and detailed records of customer interactions, transactions, comments, and complaints.
Work with Receiving Team to unload and sort incoming packages.
Inspect all incoming customer returns.
Determine disposition of returned products.
Prepare products to return to inventory.
Review returns sent to accounting for processing.
Contacts customers regarding PA optics warranty results and resolutions.
Assists Government Sales team with inspection of items returned from agencies.
Assists in the inspection of problem products in the Distribution Center.
Other duties, as assigned within the Primary Arms Team.

Skills and Qualifications**:

Always advocates for Primary Arms customers
Professional & pleasant demeanor
Product Knowledge
Strong attention to detail
Ability to spot emerging product issues and decisively act upon them
Ability to multitask
Accountability
Dependability
Exemplary attendance
Strong work ethic
Ability to handle pressure
PC proficiency/ Technology skills
Ability to work as an integral part of a team
Ability to meet deadlines and follow through on multiple tasks
High degree of productivity
Ability to maintain a high level of accuracy
Does not guess regarding customer inquiries
Takes time to give complete and thorough answers
Seeks the best outcome for each customer concern
Listens and reads carefully to ensure that agent and customer inquiries are properly, completely, and accurately addressed
Exceptional interpersonal communication skills
Fully complies with and implements all instructions
Immediately addresses and/or reports any customer service incidents or dissatisfied customers to management

Please note that this job description is not a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this position.

Duties, responsibilities, and activities may be revised at any time with, or without notice.

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