Customer Service Representative - Camp Hill, United States - TEKsystems

TEKsystems Camp Hill, United States

2 weeks ago

Description

Job Description

Description:

Understand the skill level of the technicians, the needs of the customer, and be able to match them for maximum results

Contact customers to inform them of the technicians estimated time of arrival

Keep customers informed of any changes that affect them

Understand how to create a schedule and efficiently use the software

Develop contingency plans for busy times; optimize the schedule

Prepare for the next workday (supplies, technicians in place, etc.)

Schedule Service Calls

Team 1 Hours: 7:30-4 Monday-Friday

Team 2 Hours: 10-7 Monday-Friday

(On call 1 week per month - Hours 5a-8-p, Saturday 8a-8p and Sunday 9a-5p)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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