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Alcoa

    Housekeeping, Front Desk - Alcoa, United States - Hampton Inn Alcoa

    Hampton Inn Alcoa
    Hampton Inn Alcoa Alcoa, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Front Desk

    Full Job Description

    • Manage online, phone and in-person room reservations
    • Welcome guests, check them in, distribute room keys and explain the hotel's amenities
    • Take payment from customers
    • Respond to guests' issues and complaints in a friendly, timely manner
    • Explain local amenities and attractions to guests
    • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
    • Assist customers with the planning of special events such as weddings and business conferences
    • Arrange specialized services for VIP customers

    Job Types: Full-time, Part-time

    Housekeeping

    The room attendant is also known as housekeeper or maid and they perform vital roles for the successful operation of the hotel. They are responsible for cleaning and servicing guest rooms to provide a pleasant and comfortable experience for guests. They ensure all rooms are clean and they address guest's queries politely and knowledgeably. The room attendant needs to change bed linens and make beds, replace used towels, and sweep and mop floors. The type of cleaning task they should perform includes vacuuming the floor and carpet, dusting the surface and items on the bedside table and desk, empty the garbage cans, clean the fridge, wipe down the mirror and windows, and clean the microwave and coffee maker. They are expected to check the inventory of items in a guest room and make they should fill them up for the guest when needed. They should be courteous and professional when in contact with the guests in the common room or elevator.

    Job Types: Full-time, Part-time

    Shuttle Driver/Porter

    We are searching for a lively, highly organized shuttle driver to ensure the safe transport of our passengers. To this end, the shuttle driver will be required to determine the collection and drop-off points for each trip, and adhere to the vehicle's passenger limit. You should also keep a log of absent passengers.

    To be successful as a shuttle driver, you should demonstrate strict adherence to schedules and transport-related legislation. Ultimately, an extraordinary shuttle bus driver will be able to diagnose and remedy basic mechanical issues that may arise.
    Shuttle Bus Driver Responsibilities:

    • Collating and editing transport schedules based on passengers' needs.
    • Arriving at collection points prior to departure times.
    • Confirming that all passengers are present, and recording no-shows.
    • Ensuring adherence to passenger limits, both seated and standing.
    • Avoiding high-traffic and accident-prone routes, where possible.
    • Separating physical fights and calming verbal altercations, as needed.
    • Recording and reporting all major accidents and incidents to your supervisor.
    • Checking that passengers disembark at the correct destinations, and in a timely manner.
    • Ensuring that the shuttle bus is fueled, well-maintained, and presentable at all times.
    • Observing all relevant traffic and safety laws.

    Job Types: Full-time, Part-time

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