Long Term Care Ombudsman - Baltimore, United States - City of Baltimore, MD

Description

POSTING DATE:
02/21/2024


CLOSING DATE:
03/06/2024 EXTENDED UNTIL 06/07/2024 AT 12:00AM MIDNIGHT

SALARY $68, $109,521.00 Annually


EDUCATION ACCREDITATION:
Applicant's education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at


ELIGIBILITY:
Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.


CRIMINAL BACKGROUND CHECK:

Eligible candidates under final consideration for appointment to this position identified as positions of trust will be required to authorize the release of and successfully complete a Fingerprint check.

PROBATION:
All persons, including current City employees, selected from this position will be on probation for 6 months.


CLASS DESCRIPTION

A Long-Term Care Ombudsman receives, investigates, and seeks to resolve complaints from, or on behalf of, residents of long-term care facilities and domiciles in the City of Baltimore.

The work of this class involves no supervisory duties or responsibilities.

Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional workweek that may include occasional evening work. Work is performed both in an office and on-site in long-term care facilities where normal working conditions are encountered. Work requires minimal physical exertion.


SELECTION PROCESS
All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.


MINIMUM QUALIFICATIONS
On or before the date of filing the application, each candidate must:


EDUCATION:

Have a bachelor's degree from an accredited college or university in social work, gerontology, nursing, public health administration, communications or a closely related social service field.

AND

EXPERIENCE:
Have two years of experience in advocacy, aging or related work.

OR

NOTES (EQUIVALENCIES): Have an equivalent combination of education and experience.

LICENSES, REGISTRATIONS
AND CERTIFICATES

A valid Maryland Class C Noncommercial driver's license, or an equivalent out-of-state driver's license acceptable to the Office of Risk Management is required.

NOTE:

Within six months of hiring, employees must be certified as an Ombudsman by successfully completing 20 hours of classroom training from either the Baltimore City Commission on Aging and Retirement Education or the Maryland State Department of Aging, Office of the State Long-Term Care Ombudsman and must maintain current certification.

KNOWLEDGES, SKILLS,
AND ABILITIES

• Knowledge of the theory and practice of the provision of human services to institutionalized long-term care individuals.
• Knowledge of the rights needs and problems of institutionalized individuals and their families.
• Knowledge of social services and public benefits programs available to the elderly and long-term care institutionalized individuals in Baltimore City.
• Knowledge of applicable City, State and County laws and regulations pertaining to institutional long-term care.
• Knowledge of the medical and social processes of aging.
• Skill in conducting individual long-term care assessment investigations and interviews.
• Skill in conflict mediation and resolution.
• Ability to establish and maintain effective relationships with long-term care facility residents, staff and administrators, residents' families, doctors, nurses, emergency services personnel, State's Attorney staff, State ombudsman officials and personnel, clergy, community groups and law enforcement personnel.
• Ability to write detailed complaint case narrative reports.
• Ability to maintain a large volume of confidential case files and records.
• Ability to operate a microcomputer.
• Ability to handle sensitive and tense situations with calm, tact and diplomacy.
• Ability to communicate effectively, both orally and in writing.

EXAMINATION PROCESS
Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.

You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.


NOTE:

Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

If you have questions regarding this position, please contact Jewel Glenn, HR Specialist I via email at


BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER